Support Operations

DoTS knowledge articles, services, processes, etc.

Articles (13)

Pinned Article General Troubleshooting Help

Help in resolving incidents.

Common Services/Requests Not Handled by DoTS

Contact information of those who can help.

DoTS Support: Remote/Distance Teaching-Focused Hardware

Hardware to supplement remote/distance education needs.

How are we doing? (ITSM Metrics)

The stories behind the "ticket" numbers.

New Faculty/Staff - Helpful Technology Links

Technology links for new faculty.

On-Campus Residents - Before You Move In

A list of technology related items to review prior to moving into the residence halls.


TeamDynamix provides PPM (Project Portfolio Management) and ITSM (Information Technology Service Management) software for UWRF.

Technology Quick Reference

A quick reference for UWRF employees. Need further details? Search the DoTS knowledge base.

Welcome to UWRF! (a technology overview)

Helping new employees get up to speed with UWRF technology.

What happens when I request help?

What happens when an incident is reported.

What is the service catalog?

Requesting items from DoTS.

What is the status of my ticket?

Find out where your tickets are in the process.