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    1. Knowledge Base
    2. General Help

     General Help

    A good starting point.

    Articles (8)

    Pinned Article General Troubleshooting Help

    Help in resolving incidents.

    Common Services/Requests Not Handled by DoTS

    Contact information of those who can help.

    Employees: Welcome to UWRF! (a technology overview)

    Helping new employees get up to speed with UWRF technology.

    Planned Outages and Maintenance Windows

    How DoTS keeps services up to date.

    Students: Welcome to UWRF! (a technology overview)

    Get acquainted with UWRF technology.

    What happens when I request help?

    What happens when an incident is reported.

    What is the service catalog?

    Requesting items from DoTS.

    What is the status of my ticket?

    Find out where your tickets are in the process.
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