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Issue: I no longer work for the university and I no longer want my Falcon Account to use Duo multi-factor authentication but I still need to access UWRF resources  Environment: Falcon Account, Duo

Issue: I'm enrolled in Duo multi-factor authentication but I'm not being regularly prompted when accessing email on my phone or email application on my computer. What's the deal? Environment

Issue: I am unable to Duo authenticate into student employee applications on my smartphone. I receive an SSL error. Environment: Student employee, Duo, personal smartphone Resolution: Ensure you are connected to the eduroam wireless network on your personal phone - not UWRF-Welcome.

Help with Duo's "access denied" error. ... Issue: Duo is not allowing access to a service. The error message is "Access Denied. The username you have entered cannot authenticate with Duo Security. Please contact your system administrator

Issue: After I enter my email address and password on the organization page when trying to log into Outlook, I'm not seeing the Duo notification on my phone. It has happened with other apps as well

Issue: I'm trying to add a secondary device to my Duo multi-factor account so that I have a backup in case my primary device is not available. Environment: University Falcon Account, already

Issue: I lost my phone. It actually might have been stolen. What do I do? Environment: lost phone, misplaced phone, stolen phone, smartphone, smart phone, mobile phone, mobile device, tablet, Duo

Issue: I don't have my phone with me. How do I continue the login process? Environment: forgot phone, smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application

Update to a version that is supported by Duo. ... Issue: I'm unable to download Duo Mobile to my Android phone. I get this error message: "Your device is incapable with this version." Environment: Android device including phone, tablet, etc

Duo Mobile provides a passcode. ... Issue: How can I continue the login process if my phone doesn't have access to the internet right now? Environment: smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app

Set notification settings for the Duo app to "on". ... Issue: I am not able to log in using my Falcon Account username and password. When it comes time to authenticate with Duo, nothing is happening - nothing is showing up on my iPhone. If I try logging

Use the call option from the Duo portal. ... Issue: I got a new phone (or I switched telephone carriers) and I need to change my Duo service to my new phone so I can continue to use Duo multi-factor authentication. Environment: new phone

Issue: I want to select the "remember me for 12 hours" option when authenticating using Duo, but the option for me to click the box is grayed out and will not let me select it. Environment: Duo

Issue: I stopped receiving push notifications on Duo Mobile. Environment: smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application Resolution: Do you have

Issue: When I am attempting to log in with Duo, I receive this error message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this