Issue: I stopped receiving push notifications on Duo Mobile.
Environment: smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application
Resolution:
- Do you have internet access? If not, use the passcode that Duo Mobile provides.
- Are you accidentally trying to log in with another person's userid because that userid was saved in the web browser? (This is usually because you are using a borrowed computer or someone recently borrowed yours.)
- Is the Duo Mobile app allowed to send notifications? If not, change your device settings to allow them to be sent.
- Other possibilities.
A key to avoiding certain problems is to know that the Duo Mobile app has the ability to generate a passcode even without an internet connection.