Duo Multi-Factor Authentication: Identity Assurance Level (IAL) Error Message

Tags Incident

Issue: When I am attempting to log in with Duo, I receive this error message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this issue, please contact the DoIT Help Desk."

Environment: Duo Multi-Factor Authentication, UW-System software, authentication

Resolution: Receiving this error message usually occurs when you haven't been identity proofed. At UWRF, identity proofing is done by the DoTS Carding Office located at 160 Chalmer Davee Library.


Article ID: 58076
Tue 7/24/18 9:59 AM
Fri 11/8/19 10:58 AM