Duo Multi-Factor Authentication: Identity Assurance Level (IAL) Error Message

Tags Incident

Issue: When I am attempting to log in with Duo, I receive this error message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this issue, please contact the DoIT Help Desk."

Environment: Duo Multi-Factor Authentication, UW-System software, authentication

Resolution: Receiving this error message usually occurs when you haven't been identity proofed. At UWRF, identity proofing is done by the DoTS Carding Office.


Article ID: 58076
Tue 7/24/18 9:59 AM
Fri 8/14/20 11:09 AM