Duo Multi-Factor Authentication: Forgot my phone

Tags Incident

Issue: I don't have my phone with me. How do I continue the login process?

Environment: forgot phone, smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application

Resolution: 1) Use another previously-enrolled device or 2) Contact DoTS to get a bypass code. Instead of using the bypass code to continue your login process, you can use it to enroll a backup device to help you avoid this situation in the future.

A key to avoiding certain problems is to have a previously-enrolled backup device. If your primary device is a phone, a secondary device could be a tablet or fob - whatever you would have with you when you want to authenticate.


Article ID: 63214
Fri 9/28/18 2:35 PM
Wed 11/13/19 12:37 PM

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