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Identity Proofing
systems require only a username and password, some require an addition of the Duo multi-factor system and some require this extra level of identity proofing.
Level 1
User name and password are
Employee Offboarding: Technology Checklist
unhindered.
Things to Return
One-Time Password (Duo) Token/Fob
If you have a hardware one-time password token, return this to the Carding Office in at the DoTS Service Center in 160
Security: Door Alarm Sounding
Issue: An alarm is sounding from a door on campus.
Environment: area/space/room security alarm (it is loud); an alarm coming from an exterior or stairwell door
Resolution: Determine the location
Cisco IP Phone: Message 9915 - Directory Assistance is Blocked
Message 9915 - Directory Assistance is Blocked.
Background
Calls to telephone company provided directory services including 411 and XXX-555-1212 are blocked from being called due to the extreme
Guest Falcon Account: Frequently Asked Questions
Who are guest Falcon Accounts for?
Guest Falcon Accounts are used for guests visiting campus for an extended period of time - usually longer than 1 week. Guest network logins are an alternative
Microsoft Office 365: Advanced Threat Protection
As part of our effort to strengthen email security and protect people from malicious web sites which can lead to stolen credentials and identity theft, we have implemented Advanced Threat Protection
Falcon Account: When is access given or removed?
When Access is Granted to Resources
Students (including Applicants)
People who have applied to UW-River Falls have a Falcon Account created when their application is initially processed, usually
Cisco IP Phone: Message 9916 - You Are Not Authorized to Dial That Number From This Line
Message 9916 - Your are not authorized to dial that number from this line.
Background
The telephone number that you are attempting to dial is blocked due to the costs that are associated with it
Google Workspace (G Suite) / Google Apps: Support at UWRF
UWRF supports logging into most Google Apps / G Suite services using your Falcon Account. This enables you to use Google services such as Google Drive, Google Calendar and YouTube with your Falcon
Network: Is my Wi-Fi device (speaker, personal printer, light, etc.) supported?
Wi-Fi router
Residents are not allowed to use a personal router to expand the Wi-Fi network provided in our residence halls. This is a violation of UWRF policy as it reduces the overall quality of
Printing: Orange "Print Error" Light
Issue: I am trying to print (I released a print job to the printer) and I'm not getting my printout. The orange light on the left side of the display is on or blinking.
Environment: MFD
Streaming Video Services
The Chalmer Davee Library subscribes to multiple streaming video services including Films on Demand and Kanopy.
For access to a listing of licensed streaming video, please check the
Adobe Creative Cloud
After pressing the "Request Service" button, enter these (Action > Category > Subcategory > Service):
Request something DoTS offers > Software > App (Microsoft, Adobe, etc.) > Adobe Creative Cloud
Cisco IP Phone: Self Care Portal for Phone Services (Not Voicemail)
This service is only available when you are on a university wired or wireless network. This is also available via a VPN connection.
There are two portals (due to separate services/servers/systems
University Computer: Backing up Data
DoTS recommends to not permanently store any data on your UWRF devices including your university-owned computer. There are open record implications. For example, see this Records Management article