Printing: Orange "Print Error" Light

Tags Incident

Issue: I am trying to print (I released a print job to the printer) and I'm not getting my printout. The orange light on the left side of the display is on or blinking.

 

Environment: MFD printing, orange light, non-standard printing

Resolution:

If the orange "print error" light is on and there is a message on the display stating the waste toner is full, go to the waste toner is full article for a resolution.

If the orange LED is blinking, a warning is present that doesn't prevent the device from printing (E.g., toner low or hole punch scrap bin full). The warning message may be viewed by using the same process as outlined below.

The orange "Print Error" LED illuminates when the printer is unable to complete a job due to a device or paper problem. Most commonly, this stems from the print job being submitted with an unusual paper size (not 8.5"x11" or 11"x17"). So let's select another paper size. The steps:

  1. Log into the machine using your campus ID card, and tap the "Device Functions" card on the main PaperCut screen.
  2. Then select the Disp. Warning button (outlined in yellow here). On some models, this button may appear as a small gray exclamation point in the same location.

  1. On the dialog box that appears, select a tray from which to print the job that most closely matches the paper size of your print job.

Details

Article ID: 59922
Created
Wed 8/8/18 2:37 PM
Modified
Mon 11/21/22 2:21 PM