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Duo Mobile provides a passcode. ... Issue: How can I continue the login process if my phone doesn't have access to the internet right now? Environment: smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app

Set notification settings for the Duo app to "on". ... Issue: I am not able to log in using my Falcon Account username and password. When it comes time to authenticate with Duo, nothing is happening - nothing is showing up on my iPhone. If I try logging

Use the call option from the Duo portal. ... Issue: I got a new phone (or I switched telephone carriers) and I need to change my Duo service to my new phone so I can continue to use Duo multi-factor authentication. Environment: new phone

Update to a version that is supported by Duo. ... Issue: I'm unable to download Duo Mobile to my Android phone. I get this error message: "Your device is incapable with this version." Environment: Android device including phone, tablet, etc

Issue: When I am attempting to log in with Duo, I receive this error message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this

Issue: I stopped receiving push notifications on Duo Mobile. Environment: smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application Resolution: Do you have

Issue: My Duo fob is not working on one of my devices. The numbers are not looking right when I enter them. Environment: Multiple computers Resolution: The fob is probably not the issue

Issue: I'm unable to log in with Duo. The Duo window is empty/white after I enter my password. Environment: Any web browser. (Refer to the screen shot which is available on this page.) Resolution: Clear the cache in your web browser, completely close the browser and start it up again.

Issue: I want to select the "remember me for 12 hours" option when authenticating using Duo, but the option for me to click the box is grayed out and will not let me select it. Environment: Duo

the DoIT Help Desk." Environment: Human Resource System, HRS, Multi-Factor Authentication, MFA, Web Clock Resolution: This is not technically a Duo issue. Some Wisconsin System software requires

Microsoft products, including computer labs Resolution: It could have been that the pop-up message window that you closed was asking you to authenticate using Duo. The only way to access Microsoft apps is to re-launch the app and use Duo to log (authenticate) into it.

, also sign up for emergency notifications. Part of the log in process is secondary authentication. We use Duo at UWRF. Duo Multi-Factor Authentication To protect your account from

Moving from Duo to Okta. ... a more secure DUO prompt. Using Okta also allows UWRF to integrate single sign-on more seamlessly and with additional services that don't currently support it. What is happening with DUO? At a

the box. Note: This applies to all sites for cross-site tracking which Apple has deemed as a medium risk. Disabling cookies will also mean that Duo cannot remember you for 12 hours (if you selected

than you to access your account. If you have received any unexpected Duo (multi-factor authentication) prompts* Press deny on the prompt. (Do not press approve if you did not initiate the