Duo Multi-Factor Authentication: "You do not have a sufficient Identity Assurance Level"

Tags Incident

Issue: I'm logging into Web Clock and get this message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this issue, please contact the DoIT Help Desk."

Environment: Human Resource System, HRS, Multi-Factor Authentication, MFA, Web Clock

Resolution: This is not technically a Duo issue. Some Wisconsin System software requires individuals to have proven who they are when setting up their multi-factor authentication. If that step is skipped, the person cannot log in and get a message such as the one listed above.


Article ID: 59948
Thu 8/9/18 8:14 AM
Wed 3/30/22 3:39 PM