Computer Labs: I closed a message window when logging into Microsoft Office and now I'm stuck

Tags Incident

Issue: I closed a pop-up window when I was getting into Microsoft Office and now I can't do anything with Office.

Environment: Anywhere people may use multi-factor authentication when logging into Microsoft products, including computer labs

Resolution: It could have been that the pop-up message window that you closed was asking you to authenticate using Duo. The only way to access Microsoft apps is to re-launch the app and use Duo to log (authenticate) into it.


Article ID: 67940
Thu 11/29/18 1:41 PM
Fri 1/4/19 2:35 PM

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