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Administrative Communication Tools

  1. Knowledge Base
  2. Devices
/desktop computer and use it right away. iPhone, iPad and Android devices require custom profiles to be set up by DoTS before you can use them. *In the future, Jabber will be replaced by WebEx teams

Employee Offboarding: Technology Checklist

  1. Knowledge Base
  2. Accounts and Passwords
to take with you Move any personal files you want to keep to personal storage Export or print your Internet browser bookmarks *Including any files saved on your university-owned computer's

Password Self-Service: Error messages

  1. Knowledge Base
  2. Accounts and Passwords
been exceeded.  Try again later. Password Self-Service has protection features to prevent someone from attempting to brute force access a list of accounts from the same computer. This lock clears

Students: Welcome to UWRF! (a technology overview)

  1. Knowledge Base
  2. General Help
Are you a new or returning student? We’ve got you covered! Here is a list of our most requested student technology resources.   Wireless NetworksHide Phones, Computers and Tablets

Canvas: Kaltura Capture Desktop Recorder

  1. Knowledge Base
  2. Software
  3. Canvas
Kaltura Capture allows you to record your computer screen, webcam, voice only, or screen and webcam together. It has a few editing options and automatically uploads to your Kaltura MediaSpace account

eduroam: Macbook unable to connect to eduroam

  1. Knowledge Base
  2. Network
  3. eduroam
Remove the "ise-pol-01.servers.uwrf.edu" and "ise-pol-02.servers.uwrf.edu" certificates from the list Note: If your issue is with a university computer, contact DoTS because administrator

Conference Rooms: Hybrid Conference Room Locations

  1. Knowledge Base
  2. Devices
University Advancement Program Moderated SH 121 CEBAH Dean's Conference Room CEBAH Dean's Office Program Moderated SH 122G Sales Lab Collaboration Room

Printing: Web Printing

  1. Knowledge Base
  2. Devices
  3. Printers and MFDs
computer and print directly to the PrintAnywhere queues. Important Considerations Web Print prints one slide per page when printing PowerPoint files. To mitigate this, see our article on Web Print

Cisco Jabber: FAQs

  1. Knowledge Base
  2. Software
connection: Transfer option + 10 digit number (i.e. 715-425-XXXX) Computer with VPN connection:Transfer option + 4 digit extension (i.e. XXXX) without VPN connection: Transfer option + 10

Cisco IP Phone: Headset Recommendations (USB, Wired & Wireless)

  1. Knowledge Base
  2. Devices
  3. Phones
a month. Please take this information into account when considering the purchase of a headset. Also, soft phones are starting to be used more often. You can use your tablet or computer as your

Equipment: Lost or Stolen University-Owned Device

  1. Knowledge Base
  2. Devices
If a university device (e.g., a laptop computer, tablet (iPad), smartphone (iPhone) or other material technology asset) is lost or suspected as stolen, follow the procedures below. The "asset holder

Microsoft Office 365: Apps

  1. Knowledge Base
  2. Software
  3. Apps
: The basic Office 365 email application.    OneDrive for Business: Cloud-based storage for all of your files. Always have the latest version of your files accessible from any PC/Mac computer, iOS

Microsoft Office 365: Data Loss Prevention (DLP) Service

  1. Knowledge Base
  2. Software
  3. Apps
365 Suite being installed on a computer. If Outlook 365 alone is installed, the tips will not work. For Policy Tips to appear, Mail Tips in Outlook 365 must be enabled. This setting is found at File

Classroom Technology: Equipment is not working

  1. Knowledge Base
  2. Instructional Space
  3. Classroom Technology
: Classroom technology, Active Learning Classroom, ALC, computer, monitor, projector, audio, video, display, inputs Resolution (aka, things to try): General Are the devices plugged in

Scantron: Test Scoring Machines

  1. Knowledge Base
  2. Devices
above the scanner) to complete and scan the instructor answer key, student answer sheets, and analysis sheet (if desired). OpScan 4ES  This scanner is connected to a dedicated computer. It scans