If technology is not working in a classroom where a class is in session or is soon to be in session, use the phone in the classroom. The DoTS Service Center is programmed on a speed dial. DoTS staff will offer a few suggestions to resolve your issue. If unable to resolve quickly over the phone, DoTS creates a high priority ticket and sends technicians to the room as soon as the space is available for work. If the situation cannot be resolved in a timely fashion, DoTS contacts instructors that may be affected.
Issue: The technology in my classroom (or ALC) is not working.
Environment: Classroom technology, Active Learning Classroom, ALC, computer, monitor, projector, audio, video, display, inputs
Resolution (aka, things to try):
- General
- Are the devices plugged in?
- Are the devices powered on?
- Did you press the "On" button on the controller?
- Video
- Is the projector screen showing black?
- Troubleshooting steps:
- Reselect the input button (doc cam, HDMI, PC, etc.)
- Verify if "Pic Mute" or "Blank Screen" is enabled on the instructor station controller
- Verify the correct video cable is being used
- Verify the cable is fully plugged into user device
- Is the projector screen showing blue?
- Troubleshooting Steps:
- Reselect the "On" button on instructor station controller
- Most rooms are programmed to revert to the correct projector input during power on sequence
- Is the display setting (Windows + P on Windows or Command + F1 on Macs) correct?
- Select Duplicate or Mirror to show the image on laptop and projector
- Audio
- Is the correct audio input selected on the input device? (Should appear as "ExtronScalerD" in most academic classrooms.)