If technology is not working in a classroom where a class is in session or is soon to be in session, use the phone in the classroom. The DoTS Service Center is programmed on a speed dial. DoTS staff will offer a few suggestions to resolve your issue. If unable to resolve quickly over the phone, DoTS creates a high priority ticket and sends technicians to the room as soon as the space is available for work. If the situation cannot be resolved in a timely fashion, DoTS contacts instructors that may be affected.
Issue: The technology in my TEC room (or ALC) is not working.
Environment: Technology Enhanced Classroom, TEC, Active Learning Classroom, ALC, computer, monitor, projector, audio, video, display, inputs
Resolution (aka, things to try):
- General
- Are the devices plugged in?
- Are the devices powered on?
- Did you press the "On" button on the controller?
- Video
- Is the correct video input selected? (Especially if seeing a blue screen.)
- Black screen? Is "blank screen" selected?
- Is "pic mute" off or disabled?
- Is the display setting (Windows + P on Windows or Command + F1 on Macs) correct?
- Select Duplicate or Mirror to show the image on laptop and projector
- Audio
- Is the correct audio input selected?