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Canvas: Respondus LockDown Browser will not install; feature transfer error
Issue: Respondus LockDown Browser will not install correctly. A feature transfer error is displayed during install.
Environment: personal (not owned by UWRF) Windows computer
Resolution: Before
Equipment Dropoff/Pickup (Recycling)
After pressing the "Request Service" button, enter these (Action > Category > Subcategory > Service):
Request Something DoTS offers > Devices > Computer / Tablet > Equipment Dropoff/Pickup
Equipment: The Purchasing Process
All computer-related items must be purchased by DoTS.
Considerations and items that DoTS reviews:
Product name and number, a link to the product, or a quote from the vendor.
* If the
CommonSpot and Web Site Development
easy
Easy-to-use software that anyone can learn
Available on and off campus 24 hours a day for editing
Allows you to track traffic through your site
Resources
CMS training, open lab
Printing: PowerPoint and Web Print
file into a PDF with the correct formatting.
Windows Computers
Open PowerPoint on your computer and open the file you wish to print
Select the File menu in the application and select Print
iClicker: Base station is not responding
Issue: My iClicker base station is not working.
Environment: classroom, classroom technology
Resolution:
Verify that the base station is connected to a computer with current software
Office Move
Moving UWRF owned computers, phones, network access, printers, etc. ... Division of Technology Services (DoTS) is responsible for moving all computers, printers, copiers, and phones between offices or within an office or office complex. Turnaround times may vary depending on
Security: Admin by Request
including a short description of the action. These are logged for review. This nice-to-have service may be removed if misused. (See Computer Software Use (AP-05-101) and Board of Regents Acceptable Use
Printing: Printing Using a Chromebook
://printing.uwrf.edu) described here. The Web Print portal allows documents to be uploaded to the PrintAnywhere system from any device on or off campus.
log into a university-owned computer and print directly to the PrintAnywhere queues.
Adobe Creative Cloud: Your license is expiring
: University-owned computers (PCs and Macs) that have Adobe Creative Cloud installed
Resolution: Adobe has changed the way they do licensing. In order to continue using your Adobe product, request to get it.
Adobe Creative Cloud: I'm getting asked to log in and I cannot
a license.
Environment: University-owned computers (PCs and Macs) that have Adobe Creative Cloud installed
Resolution: Adobe has changed the way they do licensing. In order to continue using your Adobe product, request to get it.
Zoom Desktop Client: Signing In
UWRF participates in the UW-System Zoom license. For more information see our Zoom article.
Signing into the Zoom desktop client
Open the Zoom app on your computer and select the sign in
Motorola Symbol LS2208 Barcode Scanner: Not Working
Issue: I can't get any of the Motorola Symbol LS2008 barcode scanners we use in the library and archives to work on my computer. I have tried three separate barcode scanners (all the same model) and
Software Center: Business Hours Settings
Automatically install or uninstall required software and restart the computer only outside the specified business hours under the Computer Maintenance drop-down. This may result in your workstation restarting
Windows Explorer: "Network Discovery is Turned Off"
Resolution: Expand the This PC entry in Windows Explorer (see red box below) to see network shares. Alternately, clicking This PC will display all drives attached to the computer. If you are off campus, you