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Canvas: Respondus LockDown Browser will not install; feature transfer error

Issue: Respondus LockDown Browser will not install correctly. A feature transfer error is displayed during install. Environment: personal (not owned by UWRF) Windows computer Resolution: Before

Equipment Dropoff/Pickup (Recycling)

After pressing the "Request Service" button, enter these (Action > Category > Subcategory > Service): Request Something DoTS offers > Devices > Computer / Tablet > Equipment Dropoff/Pickup

Equipment: The Purchasing Process

All computer-related items must be purchased by DoTS. Considerations and items that DoTS reviews: Product name and number, a link to the product, or a quote from the vendor. * If the

CommonSpot and Web Site Development

easy Easy-to-use software that anyone can learn Available on and off campus 24 hours a day for editing Allows you to track traffic through your site Resources CMS training, open lab

Printing: PowerPoint and Web Print

file into a PDF with the correct formatting. Windows Computers Open PowerPoint on your computer and open the file you wish to print Select the File menu in the application and select Print

iClicker: Base station is not responding

Issue: My iClicker base station is not working. Environment: classroom, classroom technology Resolution: Verify that the base station is connected to a computer with current software

Office Move

Moving UWRF owned computers, phones, network access, printers, etc. ... Division of Technology Services (DoTS) is responsible for moving all computers, printers, copiers, and phones between offices or within an office or office complex. Turnaround times may vary depending on

Security: Admin by Request

including a short description of the action. These are logged for review. This nice-to-have service may be removed if misused. (See Computer Software Use (AP-05-101) and Board of Regents Acceptable Use

Printing: Printing Using a Chromebook

://printing.uwrf.edu) described here. The Web Print portal allows documents to be uploaded to the PrintAnywhere system from any device on or off campus. log into a university-owned computer and print directly to the PrintAnywhere queues.

Adobe Creative Cloud: Your license is expiring

: University-owned computers (PCs and Macs) that have Adobe Creative Cloud installed Resolution: Adobe has changed the way they do licensing. In order to continue using your Adobe product, request to get it.

Adobe Creative Cloud: I'm getting asked to log in and I cannot

a license. Environment: University-owned computers (PCs and Macs) that have Adobe Creative Cloud installed Resolution: Adobe has changed the way they do licensing. In order to continue using your Adobe product, request to get it.

Zoom Desktop Client: Signing In

UWRF participates in the UW-System Zoom license. For more information see our Zoom article. Signing into the Zoom desktop client Open the Zoom app on your computer and select the sign in

Motorola Symbol LS2208 Barcode Scanner: Not Working

Issue: I can't get any of the Motorola Symbol LS2008 barcode scanners we use in the library and archives to work on my computer. I have tried three separate barcode scanners (all the same model) and

Software Center: Business Hours Settings

Automatically install or uninstall required software and restart the computer only outside the specified business hours under the Computer Maintenance drop-down. This may result in your workstation restarting

Windows Explorer: "Network Discovery is Turned Off"

Resolution: Expand the This PC entry in Windows Explorer (see red box below) to see network shares. Alternately, clicking This PC will display all drives attached to the computer. If you are off campus, you