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Falcon Account: When is access given or removed?
address, computer lab login access and access to Canvas. Access to individual Canvas courses happens when the instructor makes the course available. Access to library databases and online journals is
Printing: Adding a University Printer to a University Computer
Select the Print Deploy icon (Green Printer) in the menu bar (macOS) or system tray (Windows)
If you do not see the Print Deploy icon, restart your computer and check again. If that does not
Office Move, Computer Replacement: Restricted Dates
Office Move
Computer Replacement
You can move offices any time of year but DoTS has limited resources and your request could be delayed.
DoTS does not move existing
University Computer: My external monitors are not displaying
switching between external monitors, including those in conference rooms across campus. Displays are black or "not working".
Resolution:
Macs
Sleep/wake the computer to trigger a detect which
Computer/Tablet: Setting up an iPhone or iPad
Mobile
The Duo Authenticator client is automatically installed on individually-assigned iOS devices since they can be used as an authentication factor. Start on a desktop computer and refer to the Duo
Security: Malware/Virus Reported on an University-Owned Computer
Issue: My UWRF device might be infected with malware, spyware, or a virus. I'm suspicious of my device's behavior.
Environment: university (university-owned) computer
Resolution:
Do not
Computer/Tablet: Does UWRF offer any discounts?
Issue: Does UWRF offer any discounts on computers, tablets or other devices?
Environment: Student discount, employee discount, hardware
Resolution:Back in the day we did. However, over time
University Computer: Windows Workstation Password out of Sync
network and restart the workstation. The system will use your new password after it restarts.
Off Campus: Connect to the campus VPN service. Lock the computer (Windows key + L or click the profile
University Computer: Your Windows license will expire soon
this issue...
If you are planning on returning to campus soon, bring the computer with you and connect it to the campus network either via a wired ethernet connection (typically via a docking
Microsoft Office 365: Installing on Your Personal Computer
Installing Microsoft Office on a non-university computer for home use:
Log into the UWRF email web client.
Click the waffle (𝍖) at the upper left of the page, then the Microsoft 365 → link
Network: How to Find the Wireless MAC Address on Your Computer
In a terminal window type ifconfig and return.
You'll see a list of interfaces. Your wireless interface will likely be named wlan0 or wifi0. The wireless MAC address will be in the field labeled HWaddr.
You can also use iwconfig to find your wireless MAC address if you have it installed.
Common Services/Requests Not Handled by DoTS
Colleges/Departments
DoTS does fill paper in the MFD by the library circulation desk
Room Reservations
Campus Reservations
DoTS does reserve computer labs
Security Alarms
Duo Multi-Factor Authentication: Fob code works on one computer but not another
Issue: My Duo fob is not working on one of my devices. The numbers are not looking right when I enter them.
Environment: Multiple computers
Resolution: The fob is probably not the issue
Printing: The print account I requested has not appeared in the pop-up on my computer
Reboot your computer. ... . Occasionally the changes to print account permissions are not picked up until the PaperCut client restarts on the computer.
Falcon Account: Changing your password on a university owned computer while off campus
If you have a campus-issued computer, use it when changing your password.
Make sure your computer is connected to the VPN before proceeding.
Do not use the password self-service portal if you