Search - #Incident

University Computer: Domain Isn't Available

Issue: I have a PC laptop that I have never logged into before and I am unable to log into it. When trying to log in, I get this error message: "We can't sign you in with this credential because your

University Computer: My external monitors are not displaying

Issue: After coming back from a conference room where I used my laptop with the conference room monitors, I find that my regular external monitors are no longer working. Environment: Laptop

Microsoft Office 365: Not Receiving Updates from DoTS (TeamDynamix Tickets)

Issue: I am not receiving any update email messages from DoTS regarding things they are doing for me. Environment: Microsoft Office 365, TeamDynamix, incidents, service requests, ticket

University Computer: BitLocker Error

Issue: I am receiving an error that contains the term "BitLocker" Environment: PC, computer Resolution: As a first step try rebooting the computer. Please contact DoTS for further

Windows 10: Dual Monitor Display Not Working

Issue: Two monitor display that worked before a Windows 10 upgrade no longer works. Environment: multiple monitors, after a Windows 10 upgrade. Resolution: Windows 10 upgrades can cause

Poynt Terminal: Cash Drawer Won't Open

Issue: Poynt cash drawer will not open when prompted or when a cash sale is completed. Environment: Poynt credit card terminal Resolution: On the main home screen, be sure that a user is

Windows Explorer: "Network Discovery is Turned Off"

Issue: When I click on the "Network" entry in Windows Explorer, I get this message: "Network discovery is turned off." Environment: Windows, T: Drive, Network Share, Windows Explorer

Microsoft Office 365: Invalid username or password

Issue: I’m attempting to log into university email and an "Invalid username or password" message appears even though I’m entering the correct username and password. Environment: University Outlook

Google Earth: Unable to open township grid file

Issue: I am unable to open a township grid file provided for my class to be used with Google Earth. Environment: Student personal device*, Google Earth, Biology 150, BIOL 150, BIOL150

iClicker: The remote is not turning on

Issue: The iClicker remote is not turning on. Environment: classroom, classroom technology Resolution: Verify that the batteries are installed correctly and that they are not dead. If new

University ID Card: I lost my ID card and the Carding Office is not open

Issue: I lost my ID card, the Carding Office is closed, and I'd like to use it to eat and/or get into my residence hall before the Carding Office re-opens. Environment: ID card misplaced, lost, or

Duo Multi-Factor Authentication: "You do not have a sufficient Identity Assurance Level"

Issue: I'm logging into Web Clock and get this message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this issue, please contact the

SPSS: "Your license will expire in XX Days." -or- not found in Software Center or Self Service

Issue: When using the IBM SPSS statistics application, I see this license expiration warning message: "Your license will expire in XX Days." -or- I cannot find SPSS in Software Center (Windows systems

eSIS: "Resource in Use" Message when Updating Class Schedules

Issue: I am unable to make class schedule updates in eSIS. I receive this message: "The resource you are trying to schedule is currently in use. Try your save again. If after 3 attempts you still

Canvas: Where is Cengage?

Issue: I cannot access Cengage in Canvas Environment: Canvas third-party integration software Resolution: The usual process is the instructor works with Textbook Services when determining which

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