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Chalk & Wire: Cannot log in
your Falcon Account. You set up your username and password the first time you accessed Chalk and Wire. If you need assistance changing your password or regaining access to your account, contact the Teacher Education Field Experience department.
Adobe Creative Cloud: I'm getting asked to log in and I cannot
Issue: I'm getting asked to log into Adobe and I haven't had to do that before. When I try to log in, I cannot (using my Falcon Account username and password). The message I see is that I don't have
Canvas (Students): I can't access my course
Issue: I don't see my course in Canvas
Environment: Student
Resolution:
Can you log into Canvas? If not, did you activate your Falcon Account very recently? It takes a full day after that
Duo Multi-Factor Authentication: I'm enrolled in Duo but I'm not being prompted in Outlook
: Valid Falcon Account, enrolled in Duo MFA, accessing email from Outlook on a phone or computer
Resolution: Outlook may store the last good login and not need to prompt you for a user name or password
Virtual Private Network (VPN): Start Before Login
Client launches. Enter "vpn.uwrf.edu" into the blank field (the field may be populated already) and select Connect
When prompted, enter your Falcon Account username and password. In the Second Password field, enter the appropriate prompt (push, phone, or SMS)
Duo Multi-Factor Authentication: "Remember me for 12 hours" option not available
Multi-factor Authentication (MFA), browser, greyed-out check box / checkbox
2 Resolutions...
Resolution 1:
Log into a service such as eSIS or Canvas using your Falcon Account username and
Microsoft Office 365: Invalid username or password
It could be a brute force attack against your account. ... .
If you cannot, that may mean that you have another type of lock on your Falcon Account. This lock will expire automatically. If you like, you can contact DoTS to determine if your account is
Qualtrics: Account has expired
Issue: My Qualtrics account has expired
Environment: Qualtrics survey software
Resolution: As with almost all third-party (not developed at UWRF) software, a department other than DoTS
Meazure Learning: Unable to access account
Issue: I am unable to access Meazure Learning account for my math placement test.
Environment: admit, admitted student, new student, Meazure Learning, Admissions, placement testing
Printing: Unable to Print - No PaperCut Popup to Select Chargeback Account
Issue: Sometimes I can't print. I don't even get the little box that asks me which account I'd like to charge.
Environment: Employee workstations, PaperCut client, selection dialog window, Windows
Outlook: Unable to Open Calendar Group
individually."
Environment: Outlook, Windows, Office 365, Calendar
Resolution: Turn off "Shared Calendar Improvements" in Outlook:
1. Open the Account Settings dialog in Outlook by
Microsoft Office 365: UWRF email messages are not syncing to my device when using a non-Outlook app
on mobile devices and tablets. In order for emails to sync correctly, remove the UWRF email account from the non-Outlook app. For example, in the Gmail app do this:
Open the Gmail application
Printing: My Print Job is in "Paused" Status
information on the account used to charge back the print job.
You should see the account selection dialog appear on your computer when you submit your job. If not, here are the steps to re-launch the
Software: Locked out of PeopleAdmin
Issue: I've tried to log into PeopleAdmin too many times and now I'm locked out.
Environment: employee, account access, lockout
Resolution: Please contact Human Resources (HR). They handle PeopleAdmin issues.
Canvas: Zoom Error "Warning: User does not exist"
confirmed, an email is sent to your Outlook mailbox
If you do not see the message in your inbox, check the junk folder
Select Switch to the new account
It will ask "Do you want