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Issue: I'm getting asked to log into Adobe and I haven't had to do that before. When I try to log in, I cannot (using my Falcon Account username and password). The message I see is that I don't have

UWRF Falcon Account Login.pdf ... Issue: I'm unable to log in with Duo. The Duo window is empty/white after I enter my password. Environment: Any web browser. (Refer to the screen shot which is available on this page

Client launches. Enter "vpn.uwrf.edu" into the blank field (the field may be populated already) and select Connect When prompted, enter your Falcon Account username and password. In the Second Password field, enter the appropriate prompt (push, phone, or SMS)

: Valid Falcon Account, enrolled in Duo MFA, accessing email from Outlook on a phone or computer Resolution: Outlook may store the last good login and not need to prompt you for a user name or password

Issue: I don't see my course in Canvas Environment: Student Resolution: Can you log into Canvas? If not, did you activate your Falcon Account very recently? It takes a full day after that

Multi-factor Authentication (MFA), browser, greyed-out check box / checkbox 2 Resolutions... Resolution 1: Log into a service such as eSIS or Canvas using your Falcon Account username and

It could be a brute force attack against your account. ... . If you cannot, that may mean that you have another type of lock on your Falcon Account. This lock will expire automatically. If you like, you can contact DoTS to determine if your account is

Issue: A newly hired faculty or staff member does not appear in the campus directory Environment: HRS appointment, Human Resource System, campus directory Resolution: Please ensure that the

Issue: My Qualtrics account has expired Environment: Qualtrics survey software Resolution: As with almost all third-party (not developed at UWRF) software, a department other than DoTS

Issue: I am unable to access Meazure Learning account for my math placement test. Environment: admit, admitted student, new student, Meazure Learning, Admissions, placement testing

Issue: Sometimes I can't print. I don't even get the little box that asks me which account I'd like to charge. Environment: Employee workstations, PaperCut client, selection dialog window, Windows

individually." Environment: Outlook, Windows, Office 365, Calendar Resolution: Turn off "Shared Calendar Improvements" in Outlook: 1. Open the Account Settings dialog in Outlook by

on mobile devices and tablets. In order for emails to sync correctly, remove the UWRF email account from the non-Outlook app. For example, in the Gmail app do this: Open the Gmail application

information on the account used to charge back the print job. You should see the account selection dialog appear on your computer when you submit your job. If not, here are the steps to re-launch the

Issue: I've tried to log into PeopleAdmin too many times and now I'm locked out. Environment: employee, account access, lockout Resolution: Please contact Human Resources (HR). They handle PeopleAdmin issues.