Virtual Private Network (VPN): Start Before Login

Tags Incident

Issue: After I changed my password and I try to use the virtual private network (VPN), I'm having all sorts of problems. I'm not even sure where to start.

Environment: Recently changed password, expired password, password reset, PCs and Macs

Resolution: A good first step is to get on the VPN before trying to log onto your computer. This is called "start before logon." Here are the steps:

  1. When Windows starts, select the option to Switch User. You will notice the Network Sign-In icon at the bottom right-hand corner of the screen.

  2. The Cisco AnyConnect Secure Mobility Client launches. Enter "" into the blank field (the field may be populated already) and select Connect

  3. When prompted, enter your Falcon Account username and password. In the Second Password field, enter the appropriate prompt (push, phone, or SMS)


Article ID: 136996
Wed 8/18/21 4:20 PM
Tue 9/6/22 3:11 PM