Issue: After I changed my password and I try to use the virtual private network (VPN), I'm having all sorts of problems. I'm not even sure where to start.
Environment: Recently changed password, expired password, password reset, PCs and Macs
Resolution: A good first step is to get on the VPN before trying to log onto your computer. This is called "start before logon." Here are the steps:
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When Windows starts, select the option to Switch User. You will notice the Network Sign-In icon at the bottom right-hand corner of the screen.
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The Cisco AnyConnect Secure Mobility Client launches. Enter "vpn.uwrf.edu" into the blank field (the field may be populated already) and select Connect
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When prompted, enter your Falcon Account username and password. In the Second Password field, enter the appropriate prompt (push, phone, or SMS)