Search 118 Results

Can't Find What You Are Looking For? Sign In Now
You are currently not logged in and some search results only show up if you login.

Microsoft Office 365: The installation of "Microsoft Office 365" could not be completed...

  1. Knowledge Base
  2. Equipment and Software
  3. Software
Issue: I am unable to upgrade my outdated Office package to Office 365 through the Software Center. The message I get is, "The installation of 'Microsoft Office 365' could not be completed because

Canvas: Respondus LockDown Browser will not install; feature transfer error

  1. Knowledge Base
  2. Teaching Technologies and Spaces
Issue: Respondus LockDown Browser will not install correctly. A feature transfer error is displayed during install. Environment: personal (not owned by UWRF) Windows computer Resolution: Before

Canvas: Adding TAs to a roster

  1. Knowledge Base
  2. Teaching Technologies and Spaces
Issue: Canvas is showing "pending" by teaching assistants' names and they are not seeing our class on their Canvas home page. Environment: Canvas, Adding instructor, Teaching Assistant, TA

CommonSpot: How do I do (something) on the website?

  1. Knowledge Base
  2. Website and Digital Content
Issue: As a web author, I want to do something on our website but I don't know how. Environment: CommonSpot, content management system, web page Resolution: Check out our A-Z CMS Topics list

Duo Multi-Factor Authentication: Unable to Install Mobile App (Android)

  1. Knowledge Base
  2. ID Badging and Security
  3. Duo and Okta
Issue: I'm unable to download Duo Mobile to my Android phone. I get this error message: "Your device is incapable with this version." Environment: Android device including phone, tablet, etc

Duo Multi-Factor Authentication: Add a Secondary Device

  1. Knowledge Base
  2. ID Badging and Security
  3. Duo and Okta
Issue: I'm trying to add a secondary device to my Duo multi-factor account so that I have a backup in case my primary device is not available. Environment: University Falcon Account, already

Duo Multi-Factor Authentication: "Remember me for 12 hours" option not available

  1. Knowledge Base
  2. ID Badging and Security
  3. Duo and Okta
Issue: I want to select the "remember me for 12 hours" option when authenticating using Duo, but the option for me to click the box is grayed out and will not let me select it. Environment: Duo

Duo Multi-Factor Authentication: Lost my phone

  1. Knowledge Base
  2. ID Badging and Security
  3. Duo and Okta
Issue: I lost my phone. It actually might have been stolen. What do I do? Environment: lost phone, misplaced phone, stolen phone, smartphone, smart phone, mobile phone, mobile device, tablet, Duo

Duo Multi-Factor Authentication: Access Denied. The username you have entered cannot authenticate with Duo Security.

  1. Knowledge Base
  2. ID Badging and Security
  3. Duo and Okta
Issue: Duo is not allowing access to a service. The error message is "Access Denied. The username you have entered cannot authenticate with Duo Security. Please contact your system administrator

Duo Multi-Factor Authentication: Got a new phone or switched companies

  1. Knowledge Base
  2. ID Badging and Security
  3. Duo and Okta
Issue: I got a new phone (or I switched telephone carriers) and I need to change my Duo service to my new phone so I can continue to use Duo multi-factor authentication. Environment: new phone

Duo Multi-Factor Authentication: Removing Duo Enrollment

  1. Knowledge Base
  2. ID Badging and Security
  3. Duo and Okta
Issue: I no longer work for the university and I no longer want my Falcon Account to use Duo multi-factor authentication but I still need to access UWRF resources  Environment: Falcon Account, Duo

Duo Multi-Factor Authentication: I'm enrolled in Duo but I'm not being prompted in Outlook

  1. Knowledge Base
  2. ID Badging and Security
  3. Duo and Okta
Issue: I'm enrolled in Duo multi-factor authentication but I'm not being regularly prompted when accessing email on my phone or email application on my computer. What's the deal? Environment: Valid

Microsoft Office 365: I clicked a link in a phishing email

  1. Knowledge Base
  2. Email and Network Folders
  3. Email
If you suspect an email is phishing, use the report email function in Outlook. If you feel you may have fallen for a scam, contact DoTS. If your identity was stolen or you suffered a financial loss