LockDown Browser: Cannot Launch on a University Computer

Tags Incident

Issue: When I try to use Respondus LockDown Browser, it is asking me for administrative credentials.

Environment: windows, university computer, computer lab

Resolution: Instead of downloading or launching Respondus through Canvas, launch Respondus from the Windows start menu: Start > Respondus > Lockdown Browser 2 Lab. It's already on the computer and won't prompt for administrative credentials.

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Article ID: 73034
Tue 3/5/19 1:15 PM
Mon 5/13/24 12:52 PM