Search - #Incident

Duo Multi-Factor Authentication: Unable to Authenticate

Issue: I am unable to Duo authenticate into student employee applications on my smartphone. I receive an SSL error. Environment: Student employee, Duo, personal smartphone Resolution

Duo Multi-Factor Authentication: "You do not have a sufficient Identity Assurance Level"

Issue: I'm logging into Web Clock and get this message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this issue, please contact the

Duo Multi-Factor Authentication: Fob code works on one computer but not another

Issue: My Duo fob is not working on one of my devices. The numbers are not looking right when I enter them. Environment: Multiple computers Resolution: The fob is probably not the issue

Duo Multi-Factor Authentication: I'm not seeing the Duo notification on my phone when trying to log into Outlook

Issue: After I enter my email address and password on the organization page when trying to log into Outlook, I'm not seeing the Duo notification on my phone. It has happened with other apps as well

Canvas: Can I trust this email from instructure.com?

Issue: I got an email from instructure.com. Is it for real? Environment: email received from instructure.com Resolution: Canvas sends email notifications to course members starting when a course

Microsoft Office 365: "Your message couldn't be delivered because you weren't recognized as a valid sender..."

Issue: I am prevented from sending email messages from my UWRF email. I am receiving the error message: "Your message couldn't be delivered because you weren't recognized as a valid sender

Canvas (Students): Respondus LockDown Browser is not working for me so I can't take my quiz

Issue: I am unable to launch LockDown Browser for an online quiz on Canvas. Environment: LockDown Browser, Canvas, quiz, test Resolution: Clear the cache on your browser (all history

Canvas (Students): LockDown Browser Requires Administrator Credentials on Lab Computer

Issue: I have installed LockDown Browser on a UWRF lab computer and it is prompting me for administrator credentials Environment: LockDown Browser, Lab Computer Resolution: LockDown Browser is

Canvas: Zoom Error "Warning: User does not exist"

Issue: When entering a course in Canvas, I select the Zoom link in the left-hand navigation and get this error: Warning User does not exist: someone@uwrf.edu Error Code 1001

Electronic Door Access: Residence Hall Door Unlocked

Issue: A residence hall door is unlocked and no card access is required to enter. This is a security risk as anyone can access the residence hall. Environment: Electronic door not locked (unlocked

Poynt Terminal: Cash Drawer Won't Open

Issue: Poynt cash drawer will not open when prompted or when a cash sale is completed. Environment: Poynt credit card terminal Resolution: On the main home screen, be sure that a user is

Google Earth: Unable to open township grid file

Issue: I am unable to open a township grid file provided for my class to be used with Google Earth. Environment: Student personal device*, Google Earth, Biology 150, BIOL 150, BIOL150

Windows Explorer: "Network Discovery is Turned Off"

Issue: When I click on the "Network" entry in Windows Explorer, I get this message: "Network discovery is turned off." Environment: Windows, T: Drive, Network Share, Windows Explorer

Computer/Tablet: Does UWRF offer any discounts?

Issue: Does UWRF offer any discounts on computers, tablets or other devices? Environment: Student discount, employee discount, hardware Resolution:Back in the day we did. However, over time, the

University Computer: Windows Workstation Password out of Sync

Issue: After changing my password through Password Self-Service, my UWRF-issued Windows workstation is still using my old password to log in. Environment: Off-campus, Windows, password change

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