Search - #Incident

Printing: PDF Documents Printing Small

Issue: When printing a PDF document from Adobe Acrobat, the first page prints very small and is unreadable. Environment: Adobe Acrobat DC, Adobe Reader DC Resolution: There are a couple of

Printing: Web portal does not upload documents

Issue: When attempting to upload any file type (Word, Powerpoint, PDF, etc.) to the PaperCut Web Portal, the files fail to upload and I get this error message: "Server responded with 401 error code

Printing: Waste Toner Full

Issue: The Konica Minolta MFD will not print. The orange error indicator light is on and a message indicating that the waste toner is full is on the display. Environment: Konica Minolta Multi

Cisco IP Phone: Dropped Transfer Call

Issue: When a call is transferred to me, I don't receive the call. Environment: Cisco IP phone, cold transfer Resolution: The person transferring the call may be hanging up too quickly - before

Microsoft Office 365: How do I share a large file?

Issue: I want to share a large file but it is too big to send as an email attachment. How do I share it? Environment: UWRF Resolution: DoTS recommends using Microsoft OneDrive. Instructions on

Microsoft Teams: "Sorry, something went wrong" message when trying to open Excel spreadsheets

Issue: I cannot open Excel spreadsheets from the file menu in Microsoft Teams. I can open other types of files. The error message I get is, "Sorry, something went wrong. Could you please try that

Falcon Account: Cannot access UWRF services with virtual machines installed

Issue: I cannot log into many university services (eSIS, Canvas, LISTSERV, and others) using my Falcon Account. Pages are freezing (or loading wheels are spinning with no windows loading

Falcon Account: Alumni Access to Online Library Database

Issue: I am an alumnus that graduated over one year ago so I no longer have access to the Davee Library online database but I want access. Environment: alumni, online library database Resolution

Falcon Account: Cannot access UWRF services (page freezing, not loading)

Issue: I cannot log into university services (eSIS, Canvas, email, LISTSERV, and others) using my Falcon Account. Pages are freezing (or loading wheels are spinning with no windows loading

Photoshop: Unable to open images on external monitors

Issue: When attempting to open an image for editing on an external monitor, the Photoshop window starts "ghosting" - making multiple copies of tool pallettes across the display. The image to be

Falcon Account: Unable to Log In

Issue: I am unable to log into my Falcon Account using my username and password. Environment: Falcon Account. Students and employees (faculty and staff). Also, some soon-to-be students, ex-students

Falcon Account: I cannot log into the MyUW portal to access my timesheet

Issue: I'm a student employee and I am unable to log into MyUW to access my timesheet. Environment: Student employee, MyUW portal, active student account, appropriate affiliation

Falcon Account: Changed password off campus; cannot log in

Issue: I changed my password while off campus and now I cannot log into my computer. The error message I get is "Invalid username or password". Environment: Password changed while off campus using

Falcon Account: Cannot sign into jobs.uwrf.edu

Issue: I cannot log into jobs.uwrf.edu using my Falcon Account username and password. I get an error message that says "invalid username or password," but I know they are correct. Environment: UWRF

Microsoft Office 365: UWRF email messages are not syncing to my device when using a non-Outlook app

Issue: My UWRF email messages are not syncing to my phone's app Environment: UWRF email, email app, application Resolution: DoTS recommends that the Outlook app be used with UWRF email

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