Issue: I cannot open Excel spreadsheets from the file menu in Microsoft Teams. I can open other types of files. The error message I get is, "Sorry, something went wrong. Could you please try that again?"
Environment: PC, 32-bit Microsoft Teams
Resolution:
- Determine what version of Microsoft Teams is being run: Ellipses to the left of your profile picture → About → Version
- Something like this appears near the top of the client: "You have Microsoft Teams Version x.x.xx.xxxxx (32-bit). It was last updated on xx/xx/xxxx."
- If you have a 32-bit version, update it to 64-bit by installing from Software Center