Microsoft Teams: "Sorry, something went wrong" message when trying to open Excel spreadsheets

Tags Incident

Issue: I cannot open Excel spreadsheets from the file menu in Microsoft Teams. I can open other types of files. The error message I get is, "Sorry, something went wrong. Could you please try that again?"

Environment: PC, 32-bit Microsoft Teams

Resolution:

  1. Determine what version of Microsoft Teams is being run: Ellipses to the left of your profile picture → About → Version
    • Something like this appears near the top of the client: "You have Microsoft Teams Version x.x.xx.xxxxx (32-bit). It was last updated on xx/xx/xxxx."
  2. If you have a 32-bit version, update it to 64-bit by installing from Software Center

Details

Article ID: 139123
Created
Tue 11/2/21 1:00 PM
Modified
Tue 11/2/21 1:01 PM