Falcon Account: Cannot access UWRF services (page freezing, not loading)

Tags Incident

Issue: I cannot log into university services (eSIS, Canvas, email, LISTSERV, and others) using my Falcon Account. Pages are freezing (or loading wheels are spinning with no windows loading).

Environment: Mac/PC, loading pages, wireless, not working on campus but working off campus

Resolution: Check the DNS settings under your (wireless) adapter and make sure the settings match UWRF local DNS settings. If not, reset them.

UWRF DNS settings:
139.225.23.18
139.225.23.17

Examples of non-UWRF DNS settings:
1.1.1.1 (Cloudflare)
1.0.0.1 (Cloudflare)
8.8.4.4 (Google)
8.8.8.8 (Google)

Some software will bypass your DNS settings, triggering the same symptoms:

  • Avast
  • AVG Antivirus Pro
    • If DNS settings are correct, the solution may be to turn off Fake Website Shield. To disable Fake Website Shield, select the Payments tile on the main AVG screen, select the green slider under Fake Website Shield and select Yes to confirm the action. The slider then changes to red.

Details

Article ID: 61906
Created
Thu 9/6/18 12:00 PM
Modified
Wed 2/3/21 1:42 PM