Search - #Incident

Duo Multi-Factor Authentication: Access Denied. The username you have entered cannot authenticate with Duo Security.

Issue: Duo is not allowing access to a service. The error message is "Access Denied. The username you have entered cannot authenticate with Duo Security. Please contact your system administrator

Duo Multi-Factor Authentication: Removing Duo Enrollment

Issue: I no longer work for the university and I no longer want my Falcon Account to use Duo multi-factor authentication but I still need to access UWRF resources Environment: Falcon Account, Duo

Falcon Account: Cannot access UWRF services (page freezing, not loading)

Issue: I cannot log into university services (eSIS, Canvas, email, LISTSERV, and others) using my Falcon Account. Pages are freezing (or loading wheels are spinning with no windows loading

Microsoft Office 365: UWRF email messages are not syncing to my device when using a non-Outlook app

Issue: My UWRF email messages are not syncing to my phone's app Environment: UWRF email, email app, application Resolution: DoTS recommends that the Outlook app be used with UWRF email

Photoshop: Unable to open images on external monitors

Issue: When attempting to open an image for editing on an external monitor, the Photoshop window starts "ghosting" - making multiple copies of tool pallettes across the display. The image to be

Duo Multi-Factor Authentication: I'm enrolled in Duo but I'm not being prompted in Outlook

Issue: I'm enrolled in Duo multi-factor authentication but I'm not being regularly prompted when accessing email on my phone or email application on my computer. What's the deal? Environment: Valid

Printing: Waste Toner Full

Issue: The Konica Minolta MFD will not print. The orange error indicator light is on and a message indicating that the waste toner is full is on the display. Environment: Konica Minolta Multi

Duo Multi-Factor Authentication: "Remember me for 12 hours" option not available

Issue: I want to select the "remember me for 12 hours" option when authenticating using Duo, but the option for me to click the box is grayed out and will not let me select it. Environment: Duo

Falcon Account: Unable to Log In

Issue: I am unable to log into my Falcon Account using my username and password. Environment: Falcon Account. Students and employees (faculty and staff). Also, some soon-to-be students, ex-students

Microsoft Office 365: I clicked a link in a phishing email

If you suspect an email is phishing, use the report email function in Outlook. If you feel you may have fallen for a scam, contact DoTS. If your identity was stolen or you suffered a financial loss

Duo Multi-Factor Authentication: Got a new phone or switched companies

Issue: I got a new phone (or I switched telephone carriers) and I need to change my Duo service to my new phone so I can continue to use Duo multi-factor authentication. Environment: new phone

Computer Labs: I closed a message window when logging into Microsoft Office and now I'm stuck

Issue: I closed a pop-up window when I was getting into Microsoft Office and now I can't do anything with Office. Environment: Anywhere people may use multi-factor authentication when logging into

Printing: MFD Out of Toner; Replacement Has Not Arrived

Issue: Our Multi-Function Device (MFD) is out of toner after a significant amount of printing and a replacement toner has not yet been received. Note: The automatic toner ordering system is based

Printing: Printing is taking a long time

Incident: I am trying to print and it is taking a long time. Environment: MFD, Printing, Image, Images, Picture, Pictures Resolution: When releasing print jobs on campus, occasionally the job

Duo Multi-Factor Authentication: Add a Secondary Device

Issue: I'm trying to add a secondary device to my Duo multi-factor account so that I have a backup in case my primary device is not available. Environment: University Falcon Account, already

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