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Duo Multi-Factor Authentication: Identity Assurance Level (IAL) Error Message

  1. Knowledge Base
  2. Accounts and Passwords
  3. Duo Multi-Factor Authentication
Issue: When I am attempting to log in with Duo, I receive this error message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this

Duo Multi-Factor Authentication: "Remember me for 12 hours" option not available

  1. Knowledge Base
  2. Accounts and Passwords
  3. Duo Multi-Factor Authentication
Issue: I want to select the "remember me for 12 hours" option when authenticating using Duo, but the option for me to click the box is grayed out and will not let me select it. Environment: Duo

Duo Multi-Factor Authentication: "You do not have a sufficient Identity Assurance Level"

  1. Knowledge Base
  2. Accounts and Passwords
  3. Duo Multi-Factor Authentication
the DoIT Help Desk." Environment: Human Resource System, HRS, Multi-Factor Authentication, MFA, Web Clock Resolution: This is not technically a Duo issue. Some Wisconsin System software requires

Computer Labs: I closed a message window when logging into Microsoft Office and now I'm stuck

  1. Knowledge Base
  2. Instructional Space
  3. Computer Labs
Microsoft products, including computer labs Resolution: It could have been that the pop-up message window that you closed was asking you to authenticate using Duo. The only way to access Microsoft apps is to re-launch the app and use Duo to log (authenticate) into it.

Microsoft Office 365: Invalid username or password

  1. Knowledge Base
  2. Software
  3. Apps
than you to access your account. If you have received any unexpected Duo (multi-factor authentication) prompts* Press deny on the prompt. (Do not press approve if you did not initiate the

Canvas: Zoom Error "Warning: User does not exist"

  1. Knowledge Base
  2. Software
  3. Canvas
. Select Sign in. If prompted, choose River Falls and you will be redirected to Duo authentication Follow the instructions to log in Confirm your email address Once

Microsoft Office 365: I clicked a link in a phishing email

  1. Knowledge Base
  2. Software
  3. Apps
go.uwrf.edu/duo * It might be that after changing your password, you find yourself not being able to log into anything using your Falcon Account username and password. The Falcon Account: Unable to Log In article can help you with that situation.

Cisco Umbrella: This site is blocked due to content filtering

  1. Knowledge Base
  2. Security
Issue: I tried to access a website and got this message, "This site is blocked due to content filtering. If you believe this page has been blocked in error, please click here." Environment: On the

Security: Door Alarm Sounding

  1. Knowledge Base
  2. Security
Issue: An alarm is sounding from a door on campus. Environment: area/space/room security alarm (it is loud); an alarm coming from an exterior or stairwell door Resolution: Determine the location

Printing: Orange "Print Error" Light

  1. Knowledge Base
  2. Devices
  3. Printers and MFDs
Issue: I am trying to print (I released a print job to the printer) and I'm not getting my printout. The orange light on the left side of the display is on or blinking. Environment: MFD