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Cisco IP Phone: Dropped Transfer Call

Issue: When a call is transferred to me, I don't receive the call. Environment: Cisco IP phone, cold transfer Resolution: The person transferring the call may be hanging up too quickly - before

Microsoft Office 365: How do I share a large file?

Issue: I want to share a large file but it is too big to send as an email attachment. How do I share it? Environment: UWRF Resolution: DoTS recommends using Microsoft OneDrive. Instructions on

Microsoft Teams: "Sorry, something went wrong" message when trying to open Excel spreadsheets

Issue: I cannot open Excel spreadsheets from the file menu in Microsoft Teams. I can open other types of files. The error message I get is, "Sorry, something went wrong. Could you please try that

Falcon Account: Cannot access UWRF services with virtual machines installed

Issue: I cannot log into many university services (eSIS, Canvas, LISTSERV, and others) using my Falcon Account. Pages are freezing (or loading wheels are spinning with no windows loading

Falcon Account: Alumni Access to Online Library Database

Issue: I am an alumnus that graduated over one year ago so I no longer have access to the Davee Library online database but I want access. Environment: alumni, online library database Resolution

Falcon Account: Cannot access UWRF services (page freezing, not loading)

Issue: I cannot log into university services (eSIS, Canvas, email, LISTSERV, and others) using my Falcon Account. Pages are freezing (or loading wheels are spinning with no windows loading

Photoshop: Unable to open images on external monitors

Issue: When attempting to open an image for editing on an external monitor, the Photoshop window starts "ghosting" - making multiple copies of tool pallettes across the display.  The image to be

Falcon Account: Unable to Log In

Issue: I am unable to log into my Falcon Account using my username and password. Environment: Falcon Account. Students and employees (faculty and staff). Also, some soon-to-be students, ex-students

Falcon Account: I cannot log into the MyUW portal to access my timesheet

Issue: I'm a student employee and I am unable to log into MyUW to access my timesheet. Environment: Student employee, MyUW portal, active student account, appropriate affiliation

Falcon Account: Changed password off campus; cannot log in

Issue: I changed my password while off campus and now I cannot log into my computer. The error message I get is "Invalid username or password". Environment: Password changed while off campus using

Falcon Account: Cannot sign into jobs.uwrf.edu

Issue: I cannot log into jobs.uwrf.edu using my Falcon Account username and password. I get an error message that says "invalid username or password," but I know they are correct. Environment: UWRF

Microsoft Office 365: UWRF email messages are not syncing to my device when using a non-Outlook app

Issue: My UWRF email messages are not syncing to my phone's app Environment: UWRF email, email app, application Resolution: DoTS recommends that the Outlook app be used with UWRF email

Microsoft Stream: "Your session has expired. Choose OK to login again and continue"

Issue: I'm trying to view Microsoft Stream content and I can only watch for a short time before the session times out and I get this error message: "Your session has expired. Choose OK to login again

Printing: Unable to print to a personal wireless printer while connected to VPN

Issue: I cannot print to my wireless printer while connected to the VPN. Environment: Cisco AnyConnect, university workstation, faculty, staff Resolution: Disconnect from the VPN

eduroam: I cannot get onto a wireless network. It is Connecting, Saved, then Disabled.

Issue: When trying to connect to eduroam, the connection goes through the following states: Connecting..., Saved, and Disabled - and I cannot get onto the wireless network Environment: some Android