Search - #Incident

Software: Locked out of PeopleAdmin

Issue: I've tried to log into PeopleAdmin too many times and now I'm locked out. Environment: employee, account access, lockout Resolution: Please contact Human Resources (HR). They handle

SPSS: "Your license will expire in XX Days." -or- not found in Software Center or Self Service

Issue: When using the IBM SPSS statistics application, I see this license expiration warning message: "Your license will expire in XX Days." -or- I cannot find SPSS in Software Center (Windows systems

Campus Directory: New Faculty/Staff Member Not Listed

Issue: A newly hired faculty or staff member does not appear in the campus directory Environment: HRS appointment, Human Resource System, campus directory Resolution: Please ensure that the

Screen Sharing Applications: Macs cannot share screen

Also an issue with WebEx and Zoom. Issue: Newer versions of macOS (10.15 Catalina and higher) no longer automatically give apps permission to record the screen, or use the camera or microphone. You

Falcon Account: I am no longer employed by UWRF but I need my tax documents

Issue: I am no longer employed by UWRF which means my Falcon Account is disabled so I can't access my tax forms. Environment: Falcon Account, disabled account, W2, tax information Resolution

Outlook: Unable to Open Calendar Group

Issue: I'm unable to open a group of calendars in Outlook. I get the error message "We can't add the calendars of everyone in this distribution list <distribution list name>. Please add each calendar

Falcon Account: What is my ID number (username)?

Issue: I don't remember (forgot, have forgotten) my ID number. It helps to have that when I log into things. Environment: S number, W number, Falcon Account username, user name Resolution

eSIS: I'm an instructor but I'm seeing what a student would see

Issue: I'm an instructor but I'm seeing what a student would see when logged into eSIS. I need to do instructor activities - verifying grades are synced, etc. Environment: eSIS, faculty

Security: Door Alarm Sounding

Issue: An alarm is sounding from a door on campus. Environment: area/space/room security alarm (it is loud); an alarm coming from an exterior or stairwell door Resolution: Determine the location

Adobe: "Unable to Open PDF" binder message in browser

Issue: When trying to open a PDF document in my web browser, a message stating that "Download Adobe Reader X or later to open this PDF binder" is displayed. The document may be a PDF binder or PDF

University ID Card: I lost my ID card and the Carding Office is not open

Issue: I lost my ID card, the Carding Office is closed, and I'd like to use it to eat and/or get into my residence hall before the Carding Office re-opens. Environment: ID card misplaced, lost, or

University Computer: BitLocker Error

Issue: I am receiving an error that contains the term "BitLocker" Environment: PC, computer Resolution: As a first step try rebooting the computer. Please contact DoTS for further

Software: Unable to install applications from the App Store

Issue: I am unable to access the Apple App Store on my university iPad or Mac to add new applications. Environment: university-owned iPad or Mac, applications, app store Resolution: The App

University Computer: My external monitors are not displaying

Issue: After coming back from a conference room where I used my laptop with the conference room monitors, I find that my regular external monitors are no longer working. Environment: Laptop

Meazure Learning: Unable to access account

Issue: I am unable to access Meazure Learning account for my math placement test. Environment: admit, admitted student, new student, Meazure Learning, Admissions, placement testing

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