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Incident: I am trying to print and it is taking a long time. Environment: MFD, Printing, Image, Images, Picture, Pictures Resolution: When releasing print jobs on campus, occasionally the job

First page of PDF document is printing very small. ... Issue: When printing a PDF document from Adobe Acrobat, the first page prints very small and is unreadable. Environment: Adobe Acrobat DC, Adobe Reader DC Resolution: There are a couple of

Issue: The Konica Minolta MFD will not print. The orange error indicator light is on and a message indicating that the waste toner is full is on the display. Environment: Konica Minolta Multi

printing, orange light, non-standard printing Resolution: If the orange "print error" light is on and there is a message on the display stating the waste toner is full, go to the waste toner is full

, printing, PaperCut, device lock Resolution:  The message indicates that there may be an issue with the device. Ensure all paper trays are loaded with paper and check the machine for paper jams. Reboot the

Issue: When attempting to log into a campus Konica Minolta MFD, the card reader beeps but the device does not log in. It remains on the "Username and Password" input screen. Environment: Konica

solution to this problem depends on which queue you are printing to - one of the PrintAnywhere queues or a device queue. PrintAnywhere Queues When printing a job to one of the PrintAnywhere queues

Issue: When attempting to upload any file type (Word, Powerpoint, PDF, etc.) to the PaperCut Web Portal, the files fail to upload and I get this error message: "Server responded with 401 error code

Issue: Our Multi-Function Device (MFD) is out of toner after a significant amount of printing and a replacement toner has not yet been received. Note: The automatic toner ordering system is based

Issue: The Konica Minolta Multi-Function Device (MFD) is displaying a C-0214 error code and/or is displaying a message that Tray 3 is disabled. Environment: Konica Minolta MFD, Large Capacity Tray

outlined in the "Selecting an Account at the MFD" section in the Printing: Shared Accounting article to select an account at the device.) If all else fails, please visit DoTS so that we can fix this

Issue: I cannot print to my wireless printer while connected to the VPN. Environment: Cisco AnyConnect, university workstation, faculty, staff Resolution: Disconnect from the VPN

, Printing, PrintAnywhere Resolution: When printing the report, select the Advanced button next to the printer selection drop-down and check the box to Print as image. The document will then print normally.