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Network: My device used to work on the network and now it doesn't

Issue: I'm a returning student and my gaming system isn't on the network like it has been in the past. Environment: Device such as a wi-fi phone, gaming system, ipod, mobile device that was

eduroam: I cannot get onto a wireless network. It is Connecting, Saved, then Disabled.

Issue: When trying to connect to eduroam, the connection goes through the following states: Connecting..., Saved, and Disabled - and I cannot get onto the wireless network Environment: some Android

eduroam (Workaround): Chromebook not connecting to eduroam

Issue: Some models of Chromebooks are unable to connect to the eduroam wireless network because the settings do not include an option for PEAP. Note: Most models of Chromebooks are ABLE to connect

Network: Can I activate the Ethernet port in my room?

Issue: I live in a residence hall and I want to use a wired Internet connection in my room. Can I get the Ethernet port activated? Environment: Residence Halls, Dorm Room, Student Answer: It is

Cisco Umbrella: This site is blocked due to content filtering

Issue: I tried to access a website and got this message, "This site is blocked due to content filtering. If you believe this page has been blocked in error, please click here." Environment: On the

CommonSpot: How do I do (something) on the website?

Issue: As a web author, I want to do something on our website but I don't know how. Environment: CommonSpot, content management system, web page Resolution: Check out our A-Z CMS Topics list

Printing: Unable to print to a personal wireless printer while connected to VPN

Issue: I cannot print to my wireless printer while connected to the VPN. Environment: Cisco AnyConnect, university workstation, faculty, staff Resolution: Disconnect from the VPN

Virtual Private Network (VPN): "Certificate Validation Failure" Error Message

Issue: I get a "Certificate Validation Failure" error message when attempting to connect to the UWRF VPN service. Environment: Windows, Cisco AnyConnect, VPN, Resolution: Connect the device to

Duo Multi-Factor Authentication (Workaround): Cannot check Duo's "remember me for 12 hours" after Safari update

Issue: Safari updated on my Mac and when I tried to check the Duo box that says to remember me for 12 hours, it tells me to enable cookies. Environment: Mac, Safari Resolution: The

Cisco IP Phone: Dropped Transfer Call

Issue: When a call is transferred to me, I don't receive the call. Environment: Cisco IP phone, cold transfer Resolution: The person transferring the call may be hanging up too quickly - before

Duo Multi-Factor Authentication: Unable to Install Mobile App (Android)

Issue: I'm unable to download Duo Mobile to my Android phone. I get this error message: "Your device is incapable with this version." Environment: Android device including phone, tablet, etc

Printing: PDF Documents Printing Small

Issue: When printing a PDF document from Adobe Acrobat, the first page prints very small and is unreadable. Environment: Adobe Acrobat DC, Adobe Reader DC Resolution: There are a couple of

University ID Card: Its the start of the semester and I don't have access to my residence hall

Issue: I can't access my residence hall. My ID card doesn't unlock the doors. Environment: resident, start of the term Resolution: Complete the check-in process with your resident assistant (RA

Falcon Account: Cannot access UWRF services (page freezing, not loading), on or off campus

Issue: I cannot log into many university services (eSIS, Canvas, LISTSERV, and others) using my Falcon Account. Pages are freezing (or loading wheels are spinning with no windows loading

Davee Library computer lab available?

Issue: I left something in a computer lab outside of DoTS. I don't want to disturb a class to get it. How can I find out if there is a class in the lab? Environment: DL 161,  DL 162, DL 163, DL 164