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No, but wireless access is available. ... Issue: I live in a residence hall and I want to use a wired Internet connection in my room. Can I get the Ethernet port activated? Environment: Residence Hall, Dorm Room,...

Contact your department or the Registrar's Office. ... Issue: I am not the instructor for a class and I should be. Environment: Employee, Faculty, Instructor, eSIS, Canvas Resolution: Canvas enrollment for instructors is controlled by...

I think someone knows more about me than I want them to. ... If you suspect an email is phishing, use the report email function in Outlook. If you feel you may have fallen for a scam, contact DoTS. If your identity was stolen or you suffered a financial...

How can I speed things up next time? ... Incident: I am trying to print and it is taking a long time. Environment: MFD, Printing, Image, Images, Picture, Pictures Resolution: When releasing print jobs on campus, occasionally the job...

How do I access my res hall and meal plan? ... Issue: I lost my ID card, the Carding Office is closed, and I'd like to use it to eat and/or get into my residence hall before the Carding Office re-opens. Environment: ID card misplaced, lost,...

You don't have to click the link. ... Issue: I got an email from instructure.com. Is it for real? Environment: email received from instructure.com Resolution: Canvas sends email notifications to course members starting when a...

Check the batteries. ... Issue: The iClicker remote is not turning on. Environment: classroom, classroom technology Resolution: Verify that the batteries are installed correctly and that they are not dead. If new...

Try it from the start menu. ... Issue: When I try to use Respondus LockDown Browser, it is asking me for administrative credentials. Environment: windows, university computer, computer lab Resolution: Instead of downloading...

Listen for a ring before hanging up. ... Issue: When a call is transferred to me, I don't receive the call. Environment: Cisco IP phone, cold transfer Resolution: The person transferring the call may be hanging up too quickly -...

Should be able to see it but can't. ... Issue: I am unable to view a shared email box that I should have permissions to see Environment: Microsoft Outlook, Windows, shared email box Resolution: Determine if you can...

I can't send email messages. ... Issue: I am prevented from sending email messages from my UWRF email. I am receiving the error message: "Your message couldn't be delivered because you weren't recognized as a valid...

If not an actual emergency, what you do depends on the building. ... Issue: An alarm is sounding from a door on campus. Environment: area/space/room security alarm (it is loud); an alarm coming from an exterior or stairwell door Resolution: Determine the...

Talk with Institutional Research. ... Issue: My Qualtrics account has expired Environment: Qualtrics survey software Resolution: As with almost all third-party (not developed at UWRF) software, a department other than...

Turn off Virus & Threat Protection, install, and then turn Virus & Threat Protection back on again. ... Issue: Respondus LockDown Browser will not install correctly. A feature transfer error is displayed during install. Environment: personal (not owned by UWRF) Windows computer Resolution:...

It could be that it should be -or- "power cycling" the phone is needed. ... Issue: Cisco phone display is black Environment: Cisco phone, office, staff Resolution: The Cisco 8841 displays are set to show a black screen saver outside standard office hours...