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Software: Unable to install applications from the App Store
Issue: I am unable to access the Apple App Store on my university iPad or Mac to add new applications.
Environment: university-owned iPad or Mac, applications, app store
Resolution: The App
University ID Card: I lost my ID card and the Carding Office is not open
Issue: I lost my ID card, the Carding Office is closed, and I'd like to use it to eat and/or get into my residence hall before the Carding Office re-opens.
Environment: ID card misplaced, lost, or
Falcon Account: What is my ID number (username)?
Issue: I don't remember my ID number. It helps to have that when I log into things.
Environment: S number, W number, Falcon Account username
Resolution:
Students, soon-to-be students: Your
University Computer: Windows Workstation Password out of Sync
Issue: After changing my password through Password Self-Service, my UWRF-issued Windows workstation is still using my old password to log in.
Environment: Off-campus, Windows, password change
Screen Sharing Applications: Macs cannot share screen
Also an issue with WebEx and Zoom.
Issue: Newer versions of macOS (10.15 Catalina and higher) no longer automatically give apps permission to record the screen, or use the camera or microphone. You
Microsoft Office 365: Invalid username or password
Issue: I’m attempting to log into university email and an "Invalid username or password" message appears even though I’m entering the correct username and password.
Environment: University Outlook
University Computer: My external monitors are not displaying
Issue: After coming back from a conference room where I used my laptop with the conference room monitors, I find that my regular external monitors are no longer working.
Environment: Laptop
University Computer: BitLocker Error
Issue: I am receiving an error that contains the term "BitLocker"
Environment: PC, computer
Resolution:
As a first step try rebooting the computer.
Please contact DoTS for further
Cisco IP Phone: Why doesn't my phone ring?
Issue: My phone isn't ringing and I should be getting calls.
Environment: Cisco IP Phone
Resolution:
Check out these possible reasons...
The "Do not disturb" function is enabled
iClicker: The remote is not turning on
Issue: The remote iClicker is not turning on.
Environment: classroom, classroom technology
Resolution: Verify that the batteries are installed correctly and that they are not dead. If new
Class Climate: "Document could not be printed"
Issue: When attempting to print a PDF report from Class Climate, a message indicating that "The document could not be printed" appears.
Environment: Adobe Reader, Adobe Acrobat, Class Climate, PDF
Duo Multi-Factor Authentication: Forgot my phone
Issue: I don't have my phone with me. How do I continue the login process?
Environment: forgot phone, smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application
Duo Multi-Factor Authentication: "You do not have a sufficient Identity Assurance Level"
Issue: I'm logging into Web Clock and get this message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this issue, please contact the
Duo Multi-Factor Authentication: Identity Assurance Level (IAL) Error Message
Issue: When I am attempting to log in with Duo, I receive this error message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this
Poynt Terminal: Cash Drawer Won't Open
Issue: Poynt cash drawer will not open when prompted or when a cash sale is completed.
Environment: Poynt credit card terminal
Resolution:
On the main home screen, be sure that a user is