Search - #Incident

Microsoft Office 365: I clicked a link in a phishing email

If you suspect an email is phishing, use the report email function in Outlook. If you feel you may have fallen for a scam, contact DoTS. If your identity was stolen or you suffered a financial loss

Falcon Account: I am no longer employed by UWRF but I need my tax documents

Former employees can access previous or current W2 forms through the following methods: If the former employee's account is still active: W2 forms are accessed from https://my.uwrf.edu

Printing: Device Lockout Error on the MFD Display

Issue: The MFD displays a "Error: This device has an issue. e.g. no paper, paper jam, etc. Please check the device. Error type: Device Lock" message. Environment: Konica Minolta MFD, printing

University Computer: Domain Isn't Available

Issue: I have a PC laptop that I have never logged into before and I am unable to log into it. When trying to log in, I get this error message: "We can't sign you in with this credential because your

Motorola Symbol LS2208 Barcode Scanner: Not Working

Issue: I can't get any of the Motorola Symbol LS2008 barcode scanners we use in the library and archives to work on my computer. I have tried three separate barcode scanners (all the same model) and

Camtasia: Camtasia 9 cannot load the library

Issue: I am unable to open Camtasia. I am receiving the error message: "Camtasia 9 cannot load the library" Environment: PC computer, off campus. Resolution: If you're accessing Camtasia away

Microsoft Office 365: Unable to View Shared Email Box

Issue: I am unable to view a shared email box that I should have permissions to see Environment: Microsoft Outlook, Windows, shared email box Resolution: Determine if you can view

Duo Multi-Factor Authentication: Identity Assurance Level (IAL) Error Message

Issue: When I am attempting to log in with Duo, I receive this error message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this

Canvas (Students): I can't access my course

Issue: I don't see my course in Canvas Environment: Student Resolution: Can you log into Canvas? If not, did you activate your Falcon Account very recently? It takes a full day after that

University Mac: External Monitors Are Not Displaying

Issue: I recently updated my macOS (or got a new Mac) and now my external monitors display a black screen. I am using a Dell DisplayLink docking station to connect my Mac to the monitors

Network: Can I activate the Ethernet port in my room?

Issue: I live in a residence hall and I want to use a wired Internet connection in my room. Can I get the Ethernet port activated? Environment: Residence Hall, Dorm Room, Student Answer: It

Class Climate: "Document could not be printed"

Issue: When attempting to print a PDF report from Class Climate, a message indicating that "The document could not be printed" appears. Environment: Adobe Reader, Adobe Acrobat, Class Climate, PDF

Scantron: Opscan-4 model unable to recognize answer key

Issue: The Opscan-4 Scantron machine not recognizing a test answer key Environment: Scantron, Opscan-4 Resolution: Change Opscan-4's software setting from Self-Score to OMR Only

Chalk & Wire: Cannot log in

Issue: I cannot log into Chalk and Wire. It keeps saying my username or password is incorrect. Environment: portfolio, teacher education Resolution: Your Chalk & Wire account is not linked with

Canvas: Is Canvas down?

Issue: I cannot get into Canvas. Is Canvas down or is it just me? Environment: Canvas, on campus, off campus Resolution: To see if it is a Canvas outage, check status.instructure.com. If

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