Search - #Incident

University Computer: Domain Isn't Available

Issue: I have a PC laptop that I have never logged into before and I am unable to log into it. When trying to log in, I get this error message: "We can't sign you in with this credential because your

Motorola Symbol LS2208 Barcode Scanner: Not Working

Issue: I can't get any of the Motorola Symbol LS2008 barcode scanners we use in the library and archives to work on my computer. I have tried three separate barcode scanners (all the same model) and

Camtasia: Camtasia 9 cannot load the library

Issue: I am unable to open Camtasia. I am receiving the error message: "Camtasia 9 cannot load the library" Environment: PC computer, off campus. Resolution: If you're accessing Camtasia away

Microsoft Office 365: Unable to View Shared Email Box

Issue: I am unable to view a shared email box that I should have permissions to see Environment: Microsoft Outlook, Windows, shared email box Resolution: Determine if you can view

Duo Multi-Factor Authentication: Identity Assurance Level (IAL) Error Message

Issue: When I am attempting to log in with Duo, I receive this error message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this

Canvas (Students): I can't access my course

Issue: I don't see my course in Canvas Environment: Student Resolution: Can you log into Canvas? If not, did you activate your Falcon Account very recently? It takes a full day after that

University Mac: External Monitors Are Not Displaying

Issue: I recently updated my macOS (or got a new Mac) and now my external monitors display a black screen. I am using a Dell DisplayLink docking station to connect my Mac to the monitors

Network: Can I activate the Ethernet port in my room?

Issue: I live in a residence hall and I want to use a wired Internet connection in my room. Can I get the Ethernet port activated? Environment: Residence Hall, Dorm Room, Student Answer: It

Computer Labs: I closed a message window when logging into Microsoft Office and now I'm stuck

Issue: I closed a pop-up window when I was getting into Microsoft Office and now I can't do anything with Office. Environment: Anywhere people may use multi-factor authentication when logging into

Cisco IP Phone: Date/time is incorrect

Issue: Cisco phone display shows an old date or time. Environment: Cisco phone, office, staff Resolution: Infrequently, the phone freezes up. Unplugging the cable that goes from the wall

Printing: Orange "Print Error" Light

Issue: I am trying to print (I released a print job to the printer) and I'm not getting my printout. The orange light on the left side of the display is on or blinking. Environment: MFD

Printing: MFD Out of Toner; Replacement Has Not Arrived

Issue: Our Multi-Function Device (MFD) is out of toner after a significant amount of printing and a replacement toner has not yet been received. Note: The automatic toner ordering system is based

Printing: My Print Job is in "Paused" Status

Issue: When I print from my campus-issued computer and look at the print queue, my print job is in a status of "Paused" Environment: PaperCut, MFD, laser printer, print queue Resolution: The

Printing: Konica Minolta MFD Tray 3 Error

Issue: The Konica Minolta Multi-Function Device (MFD) is displaying a C-0214 error code and/or is displaying a message that Tray 3 is disabled. Environment: Konica Minolta MFD, Large Capacity Tray

Printing: Printing is taking a long time

Incident: I am trying to print and it is taking a long time. Environment: MFD, Printing, Image, Images, Picture, Pictures Resolution: When releasing print jobs on campus, occasionally the job

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