Search - #Incident

Adobe Creative Cloud: I'm getting asked to log in and I cannot

Issue: I'm getting asked to log into Adobe and I haven't had to do that before. When I try to log in, I cannot (using my Falcon Account username and password). The message I see is that I don't have a

Duo Multi-Factor Authentication: Got a new phone or switched companies

Issue: I got a new phone (or I switched telephone carriers) and I need to change my Duo service to my new phone so I can continue to use Duo multi-factor authentication. Environment: new phone

Microsoft Office 365: I clicked a link in a phishing email

If you suspect an email is phishing, use the report email function in Outlook. If you feel you may have fallen for a scam, contact DoTS. If your identity was stolen or you suffered a financial loss

Microsoft Office 365: Unable to View Shared Email Box

Issue: I am unable to view a shared email box that I should have permissions to see Environment: Microsoft Outlook, Windows 10, shared email box Resolution: Determine if you can

Software: Unable to install applications from the App Store

Issue: I am unable to access the Apple App Store on my university iPad or Mac to add new applications. Environment: university-owned iPad or Mac, applications, app store Resolution: The App

Adobe Creative Cloud: Your license is expiring

Issue: I am attempting to read a PDF file (or attempting to use an Adobe product such as Photoshop, Illustrator, or InDesign) and I get a "Your license is expiring" error message. Environment

Duo Multi-Factor Authentication: Removing Duo Enrollment

Issue: I no longer work for the university and I no longer want my Falcon Account to use Duo multi-factor authentication but I still need to access UWRF resources Environment: Falcon Account, Duo

CommonSpot: How do I do (something) on the website?

Issue: As a web author, I want to do something on our website but I don't know how. Environment: CommonSpot, content management system, web page Resolution: Check out our A-Z CMS Topics list

Duo Multi-Factor Authentication: Unable to Install Mobile App (Android)

Issue: I'm unable to download Duo Mobile to my Android phone. I get this error message: "Your device is incapable with this version." Environment: Android device including phone, tablet, etc

Duo Multi-Factor Authentication: Add a Secondary Device

Issue: I'm trying to add a secondary device to my Duo multi-factor account so that I have a backup in case my primary device is not available. Environment: University Falcon Account, already

Duo Multi-Factor Authentication: Lost my phone

Issue: I lost my phone. It actually might have been stolen. What do I do? Environment: lost phone, misplaced phone, stolen phone, smartphone, smart phone, mobile phone, mobile device, tablet, Duo

Duo Multi-Factor Authentication: Access Denied. The username you have entered cannot authenticate with Duo Security.

Issue: Duo is not allowing access to a service. The error message is "Access Denied. The username you have entered cannot authenticate with Duo Security. Please contact your system administrator

Cisco Umbrella: This site is blocked due to content filtering

Issue: I tried to access a website and got this message, "This site is blocked due to content filtering. If you believe this page has been blocked in error, please click here." Environment: On the

Microsoft Stream: "Your session has expired. Choose OK to login again and continue"

Issue: I'm trying to view Microsoft Stream content and I can only watch for a short time before the session times out and I get this error message: "Your session has expired. Choose OK to login again

University Computer: Files on Network Drives Not Available

Issue: Files that I've opened before in recent document lists cannot be found or will not open. Environment: Campus workstation, VPN, Cisco AnyConnect, FalconShare, network drives, off campus

Search 120 Results