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Software Purchasing: What DoTS Needs From You
Business purpose for the purchase
Quantity
After confirmation,
The account number(s) to charge. If more than one account is listed, the dollar amount split must be identified.
Customer
PCI: Merchant Requirements for PCI-DSS Compliance
covered by PCI in some way and trying to wade through it can be difficult. Please contact Accounting Services (715-425-3900) for assistance prior to commencing any work to take electronic payments. You
Canvas (Instructors): Enable My Media at the Course Level
Currently the My Media repository is enabled by default under account in the Global Navigation. You can add the tool on a course by course basis by doing the following:
Select the course you
Software: Unable to install applications from the App Store
can facilitate the procurement and installation of applications in the App Store. If you have one in mind, contact DoTS. Note the maker and website of the app in the request since many apps have similar names. If it is a paid app, provide a chargeback account number.
University Computer: Standard Software
)
Microsoft Office Business Professional
Mozilla Firefox (Web Browser)
NoMAD Menu (Account reminders)
PaperCut Client
VLC Media Player
iPad "Office Standard"
Many iPads are purchased for web
eduroam: Connecting a Personally Owned Chromebook
your username (UWRF email address or guest account username) in identity and then enter your password
Remove anonymous@uwrf.edu under anonymous identity if it has auto-filled.
Select Connect.
If
General Troubleshooting Help
account.)
Does it work in another browser? (It could be the browser or browser settings.)
Correct the cause of the issue
Search the knowledge base (if UWRF specific) or the Internet (if
Canvas: Kaltura Capture Desktop Recorder
Kaltura Capture allows you to record your computer screen, webcam, voice only, or screen and webcam together. It has a few editing options and automatically uploads to your Kaltura MediaSpace account
Duo Multi-Factor Authentication: Reactivate Duo Mobile (New Phone)
After pressing the "Request Service" button, enter these (Action > Category > Subcategory > Service):
Request something DoTS offers > Accounts and Passwords > Duo > Reactivate Duo Mobile
Kaltura My Media: Uploading Media Files
Media that is created outside of Kaltura My Media can be uploaded to your My Media library.
To upload media, tap the Account button in Canvas and select My Media.
Tap the Add New
Canvas (Students): VoiceThread Lectures
Accessing Your VoiceThread Account
Open your Canvas course that is using VoiceThread
If your professor has it embedded in a Canvas page, open it in a new tab and you should be automatically
Printing: Web Printing
from devices not managed by UWRF. You can also view your personal account balance and environmental impacts on the Web Print portal.
Web Print currently supports Microsoft Office file formats (Word
University Computer: Files on Network Drives Not Available
Issue: Files that I've opened before in recent document lists cannot be found or will not open.
Environment: Campus workstation, VPN, Cisco AnyConnect, FalconShare, network drives, off campus
Canvas (Instructors): Adding Kaltura My Media to a Course for iPad/Mobile Devices
Kaltura on a mobile device does not appear under the account setting in the Canvas application. In order to use My Media in a course, you will need to enable the My Media LTI in Canvas.
Go to
Printing: Knowledge Hub
device
Printing: PowerPoint & WebPrint - How to format a PowerPoint presentation for Web Print to maximize economy and reduce the cost of the print job
Print Job Billing & Accounting