Search - #Incident

Microsoft Stream: "Your session has expired. Choose OK to login again and continue"

Issue: I'm trying to view Microsoft Stream content and I can only watch for a short time before the session times out and I get this error message: "Your session has expired. Choose OK to login again

Printing: Unable to print to a personal wireless printer while connected to VPN

Issue: I cannot print to my wireless printer while connected to the VPN. Environment: Cisco AnyConnect, university workstation, faculty, staff Resolution: Disconnect from the VPN

eduroam: I cannot get onto a wireless network. It is Connecting, Saved, then Disabled.

Issue: When trying to connect to eduroam, the connection goes through the following states: Connecting..., Saved, and Disabled - and I cannot get onto the wireless network Environment: some Android

Electronic Door Access: Card reader beeping when locked

Issue: A card reader for a door is emitting a continuous high-pitched tone when locked Environment: Card reader, electronic door, card access Resolution: A continuous, high pitched tone is a

Cisco Umbrella: This site is blocked due to content filtering

Issue: I tried to access a website and got this message, "This site is blocked due to content filtering. If you believe this page has been blocked in error, please click here." Environment: On the

eduroam: Macbook unable to connect to eduroam

Issue: My Macbook can't connect to the eduroam network after a password update. I receive repeated prompts to authenticate but these do not allow me to connect to eduroam. Environment

eduroam: Unable to Connect - General

Issue: I'm unable to connect to the eduroam wireless network Environment: computer, eduroam, WiFi, mobile device, wireless network Resolution: Attempt these... Forgetting the network

University Computer: Files on Network Drives Not Available

Issue: Files that I've opened before in recent document lists cannot be found or will not open. Environment: Campus workstation, VPN, Cisco AnyConnect, FalconShare, network drives, off campus

Digital Signage: Showing desktop instead of content

Issue: A digital signage display is displaying the desktop and not the usual content/information it normally cycles through. Environment: Digital signage Resolution: Power cycle the display

Adobe Acrobat CC: Not starting up on a Mac

Issue: Adobe Acrobat Creative Cloud does not start up or crashes when I try to launch it. Environment: Mac, Adobe Acrobat CC, Creative Cloud Resolution 1: Quit Acrobat, Creative Cloud

Adobe Creative Cloud: I'm getting asked to log in and I cannot

Issue: I'm getting asked to log into Adobe and I haven't had to do that before. When I try to log in, I cannot (using my Falcon Account username and password). The message I see is that I don't have a

University ID Card: Its the start of the semester and I don't have access to my residence hall

Issue: I can't access my residence hall. My ID card doesn't unlock the doors. Environment: resident, start of the term Resolution: Complete the check-in process with your resident assistant (RA

Qualtrics: Account has expired

Issue: My Qualtrics account has expired Environment: Qualtrics survey software Resolution: As with almost all third-party (not developed at UWRF) software, a department other than DoTS

Virtual Private Network (VPN): "Certificate Validation Failure" Error Message

Issue: I get a "Certificate Validation Failure" error message when attempting to connect to the UWRF VPN service. Environment: Windows, Cisco AnyConnect, VPN, Resolution: Connect the device to

Virtual Private Network (VPN): Start Before Login

Issue: After I changed my password and I try to use the virtual private network (VPN), I'm having all sorts of problems. I'm not even sure where to start. Environment: Recently changed password

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