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Duo Multi-Factor Authentication: All I see is an empty white window.

  1. Knowledge Base
  2. ID Badging and Security
  3. Duo and Okta
Issue: I'm unable to log in with Duo. The Duo window is empty/white after I enter my password. Environment: Any web browser. (Refer to the screen shot which is available on this page.) Resolution: Clear the cache in your web browser, completely close the browser and start it up again.

Duo Multi-Factor Authentication: Fob code works on one computer but not another

  1. Knowledge Base
  2. ID Badging and Security
  3. Duo and Okta
Issue: My Duo fob is not working on one of my devices. The numbers are not looking right when I enter them. Environment: Multiple computers Resolution: The fob is probably not the issue

Duo Multi-Factor Authentication: "You do not have a sufficient Identity Assurance Level"

  1. Knowledge Base
  2. ID Badging and Security
  3. Duo and Okta
the DoIT Help Desk." Environment: Human Resource System, HRS, Multi-Factor Authentication, MFA, Web Clock Resolution: This is not technically a Duo issue. Some Wisconsin System software requires

Computer Labs: I closed a message window when logging into Microsoft Office and now I'm stuck

  1. Knowledge Base
  2. Teaching Technologies and Spaces
Microsoft products, including computer labs Resolution: It could have been that the pop-up message window that you closed was asking you to authenticate using Duo. The only way to access Microsoft apps is to re-launch the app and use Duo to log (authenticate) into it.

Microsoft Office 365: Invalid username or password

  1. Knowledge Base
  2. Equipment and Software
  3. Software
than you to access your account. If you have received any unexpected Duo (multi-factor authentication) prompts* Press deny on the prompt. (Do not press approve if you did not initiate the

Canvas: Zoom Error "Warning: User does not exist"

  1. Knowledge Base
  2. Teaching Technologies and Spaces
. Select Sign in. If prompted, choose River Falls and you will be redirected to Duo authentication Follow the instructions to log in Confirm your email address Once

Microsoft Office 365: I clicked a link in a phishing email

  1. Knowledge Base
  2. Email and Network Folders
  3. Email
go.uwrf.edu/duo * It might be that after changing your password, you find yourself not being able to log into anything using your Falcon Account username and password. The Falcon Account: Unable to Log In article can help you with that situation.

Cisco Umbrella: This site is blocked due to content filtering

  1. Knowledge Base
  2. ID Badging and Security
Issue: I tried to access a website and got this message, "This site is blocked due to content filtering. If you believe this page has been blocked in error, please click here." Environment: On the

Security: Door Alarm Sounding

  1. Knowledge Base
  2. ID Badging and Security
Issue: An alarm is sounding from a door on campus. Environment: area/space/room security alarm (it is loud); an alarm coming from an exterior or stairwell door Resolution: Determine the location

Printing: Orange "Print Error" Light

  1. Knowledge Base
  2. Equipment and Software
  3. Printing
Issue: I am trying to print (I released a print job to the printer) and I'm not getting my printout. The orange light on the left side of the display is on or blinking. Environment: MFD