Search - #Incident

Adobe Creative Cloud: Your license is expiring

Issue: I am attempting to read a PDF file (or attempting to use an Adobe product such as Photoshop, Illustrator, or InDesign) and I get a "Your license is expiring" error message. Environment

iClicker: Base station is not responding

Issue: My iClicker base station is not working. Environment: classroom, classroom technology Resolution: Verify that the base station is connected to a computer with current software

iClicker: The remote is not turning on

Issue: The iClicker remote is not turning on. Environment: classroom, classroom technology Resolution: Verify that the batteries are installed correctly and that they are not dead. If new

Printing: Unable to Print - No PaperCut Popup to Select Chargeback Account

Issue: Sometimes I can't print. I don't even get the little box that asks me which account I'd like to charge. Environment: Employee workstations, PaperCut client, selection dialog window, Windows

Cisco IP Phone: Unable to set up personal PIN

Issue: I am unable to set up my personal PIN because I do not have a master PIN to start the process Environment: Cisco IP Phone (office phone), personal PIN, master PIN, personal identification

Cisco IP Phone: Why doesn't my phone ring?

Issue: My phone isn't ringing and I should be getting calls. Environment: Cisco IP Phone Resolution: Check out these possible reasons... The "Do not disturb" function is enabled

Cisco IP Phone: Display is black

Issue: Cisco phone display is black Environment: Cisco phone, office, staff Resolution: The Cisco 8841 displays are set to show a black screen saver outside standard office hours (7:30am

Printing: Device Lockout Error on the MFD Display

Issue: The MFD displays a "Error: This device has an issue. e.g. no paper, paper jam, etc. Please check the device. Error type: Device Lock" message. Environment: Konica Minolta MFD, printing

Printing: ID card fails to log into MFD

Issue: When attempting to log into a campus Konica Minolta MFD, the card reader beeps but the device does not log in. It remains on the "Username and Password" input screen. Environment: Konica

Cisco IP Phone: Can spam calls be blocked?

Issue: I have been receiving some spam calls recently. Is it possible to block these? Environment: security, scam, Cisco IP phone Resolution: Unfortunately, there is no software or

Microsoft Office 365: Not Receiving Updates from DoTS (TeamDynamix Tickets)

Issue: I am not receiving any update email messages from DoTS regarding things they are doing for me. Environment: Microsoft Office 365, TeamDynamix, incidents, service requests, ticket

Microsoft Office 365: Invalid username or password

Issue: I’m attempting to log into university email and an "Invalid username or password" message appears even though I’m entering the correct username and password. Environment: University Outlook

eSIS: CORS error in Safari older than version 15 does not allow eSIS access

Issue: iOS devices (mobile, laptops, desktops) may return a Cross-Origin Resource Sharing (CORS) error when using a Safari version older than version 15. Environment: Mac, iPhone, eSIS, Safari v15

eSIS: Unable to make a payment

Issue: I tried to make a payment in eSIS, but when I click 'Make a Payment,' nothing happens. Environment: student or parent making a payment from eSIS, billing, tuition Resolution: Check to

eSIS: "Resource in Use" Message when Updating Class Schedules

Issue: I am unable to make class schedule updates in eSIS. I receive this message: "The resource you are trying to schedule is currently in use. Try your save again. If after 3 attempts you still

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