Search - #Incident

eduroam: I can connect on my campus but not at UWRF

Issue: I can access eduroam on my campus but not when visiting UWRF. Environment: people from other campuses/institutions now at UWRF Resolution: Is your username your full campus email address

Network: My (older) gaming system doesn't work on wireless network

Issue: My Wii (or Chromecast or other Wi-Fi device) does not work on the UWRF wireless network. Environment: Older gaming systems, residence halls, res hall, wireless network Resolution

eduroam: I can connect at UWRF but not at other eduroam institutions

Issue: I can access eduroam at UWRF but not other places where I am supposed to be able to. Environment: Other campuses Resolution: Is your username your full UWRF email address? It has to be in

LockDown Browser: Cannot Launch on a University Computer

Issue: When I try to use Respondus LockDown Browser, it is asking me for administrative credentials. Environment: windows, university computer, computer lab Resolution: Instead of downloading or

Class Climate: "Document could not be printed"

Issue: When attempting to print a PDF report from Class Climate, a message indicating that "The document could not be printed" appears. Environment: Adobe Reader, Adobe Acrobat, Class Climate, PDF

Scantron: Opscan-4 model unable to recognize answer key

Issue: The Opscan-4 Scantron machine not recognizing a test answer key Environment: Scantron, Opscan-4 Resolution: Change Opscan-4's software setting from Self-Score to OMR Only

Chalk & Wire: Cannot log in

Issue: I cannot log into Chalk and Wire. It keeps saying my username or password is incorrect. Environment: portfolio, teacher education Resolution: Your Chalk & Wire account is not linked with

Canvas: Is Canvas down?

Issue: I cannot get into Canvas. Is Canvas down or is it just me? Environment: Canvas, on campus, off campus Resolution: To see if it is a Canvas outage, check status.instructure.com. If

Canvas (Instructors): I am not listed as the instructor of a class but I should be

Issue: I am not the instructor for a class and I should be. Environment: Employee, Faculty, Instructor, eSIS, Canvas Resolution: If you are not the instructor on record in eSIS but should

Canvas: Where is Cengage?

Issue: I cannot access Cengage in Canvas Environment: Canvas third-party integration software Resolution: The usual process is the instructor works with Textbook Services when determining which

Duo Multi-Factor Authentication: All I see is an empty white window.

Issue: I'm unable to log in with Duo. The Duo window is empty/white after I enter my password. Environment: Any web browser. (Refer to the screen shot which is available on this page

Duo Multi-Factor Authentication: Stopped receiving push notifications on my phone

Issue: I stopped receiving push notifications on Duo Mobile. Environment: smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application Resolution: Do you have

Duo Multi-Factor Authentication: Forgot my phone

Issue: I don't have my phone with me. How do I continue the login process? Environment: forgot phone, smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application

Duo Multi-Factor Authentication: Phone does not have internet connection

Issue: How can I continue the login process if my phone doesn't have access to the internet right now? Environment: smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app

Duo Multi-Factor Authentication: Not working (locked out) using iPhone

Issue: I am not able to log in using my Falcon Account username and password. When it comes time to authenticate with Duo, nothing is happening - nothing is showing up on my iPhone. If I try logging

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