Printing: Requesting a Refund

Print Refund Policies

You may request a refund using the process below for when the printer malfunctions.

Examples for when to request a refund:

  • Paper jam
  • Print quality issues (caused by a printer malfunction)
  • Mechanical malfunction

Examples for when not to request a refund:

  • Printed the same document multiple times
  • Printed the wrong document
  • Printed one slide per page when you intended to print multiple slides to a page
  • Printed not the way you expected (Formatting or learning the software you are using is not a malfunction of the printer)
  • Printed to color when you intended to print to black and white, or printed in black & white when color was intended.

Requesting a Refund

  1. Log in to PaperCut or go directly to a list of your print jobs.
  2. Select Recent Print Jobs

  1. Select Request Refund under the Status column for the document you would like to have refunded. As you can see, you can request a refund only if the document has a status of Printed.

  1. The next page shows you details about the print job including the number of pages, cost, document name, and the printer you released the job to.

    • Select whether you would like a full refund or partial refund.
    • Enter a reason for the refund request. Be as descriptive as possible.
    • Select the Send button when complete.
  1. After sending, you will be brought back to the list of your recent print jobs. The status for the job you requested a refund for will now say Refund Pending.
  2. You will be notified via UWRF email when your refund request is approved or denied.

Technology Services staff review refund requests on a regular basis between the hours of 7:45 a.m. - 4:30 p.m. Monday through Friday.

For immediate assistance with a refund, contact Technology Services.

Details

Article ID: 2069
Created
Wed 7/30/14 10:37 AM
Modified
Fri 5/20/22 12:22 PM

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