Password Self-Service: Resetting a Forgotten Falcon Account Password

To reset a forgotten password, you will need to have properly registered responses to challenge questions for the account on this site previously (regardless of whether you choose to use a different option to reset).

  1. On the Password Self-Service site, click the option for Forgotten Password
  2. Enter your username and click Search
  3. If you've set up your account, you will be presented the option for Secret Questions and Answers and optionally SMS/Email Verification if information is available for that option.
  4. Continue using instructions below for the option you select.

Reset using challenge questions

You can use this option only if you have successfully registered responses to challenge questions in Password Self-Service in the past (which typically happens when activating/registering an account). You will be prompted with two of your security challenge questions.  If you cannot recall the answer to one, you may try reloading the page to randomly select two of your questions again.  The answers are not case-sensitive but if you've forgotten responses, you will either need to use one of the options below or contact DoTS for assistance.

  1. At the option screen, click Secret Questions and Answers.
  2. Answer the questions when prompted.
  3. Choose and enter a new password.
  4. You may be prompted to verify your account profile information, including an emergency alert phone number and other methods for resetting your password, as well as the option to receive expiration reminders. Click Continue to confirm your responses.
  5. On the final screen, you will see a message that your password has been changed along with some login links.

Reset using text/SMS message/alternate email

You can use this option only if you're resetting a Falcon account or student employee account and you've provided an alternate email address, a SMS number, or both in your Password Self-Service profile for password reset codes.  This option will send an SMS message to the destination you specify with a time-restricted token code. from

  1. At the option screen, select SMS/Email Verification
  2. Select the option you wish to utilize for reset. Make sure you have access to the phone number or email address selected, as not all options will make sense.
  3. If you selected SMS, the token code will be sent from 715-245-2517 to the phone number you've selected. If you selected email verification, the code will be sent from dots@uwrf.edu to the email address you selected. Enter the reset code from the message in the box provided.  The code must be entered within one hour of being issued and is case-sensitive.
  4. Choose and enter a new password.
  5. You may be prompted to verify your account profile information, including an emergency alert phone number and other methods for resetting your password, as well as the option to receive expiration reminders. Click Continue to confirm your responses.
  6. On the final screen, you will see a message that your password has been changed along with some login links.

These options not available to you because you did not set them up?

  1. Contact DoTS for assistance.
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