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Password Self-Service: Error messages

One of the most common causes of password self-service errors is that the Falcon account you are trying to use has been disabled.

  • Applicants: the term you are an applicant for must be the current or a future term and not in the past
  • Admitted students: the term you are admitted for must be the current or a future term
  • Undergraduate students: you must have been enrolled in a class for credit at UWRF within the past year or participating in a dual-degree offering
  • Graduate students: you must have been enrolled in a class for credit at UWRF within the past 2 years
  • Employees: you must have a current contract on record, or in the case of faculty and academic staff, be within the 4 month grace access period following

If you aren't meeting the criteria above, that can be a root cause of one or more of the errors below.  For more details on when access is given or removed, please visit the related article when is access given or removed.

Unable to find username

This can happen if your Falcon account doesn't exist yet or if one of the pieces of information provided (account name, SSN or birthdate) is incorrect.  If you believe your account should accessible and are getting this error, please submit a request for assistance and provide your Falcon Account/ID and the date/time you tried to use Password Self-Service.

The username is not valid or does not have a configured response

You will receive this error if you try to use the "Forgotten Password" with Challenge Questions option without having configured security questions (which is normally done as part of the account activation/registration process).  If you've forgotten your password, use the "Activate/Register" option to activate your account for password reset and register security question responses.  If you know your current password, use the "Change Challenge Questions" option to do so.

The username is not valid or does not have a password reset phone number provided.

You will receive this error if you try to use the option to reset your password using a text/SMS message but don't have a phone number configured beforehand to send the reset code to.  You must use a different option to reset your password and once you've set one, you can use the "Update your Password Self-Service Profile" option to specify one.

The username is not valid, account not activated or does not have an alternate e-mail address.

You will receive this error if you try to use the option to reset your password using an alternate e-mail address but either haven't activated/registered your account, or haven't specified an alternate e-mail address beforehand to send the reset code to. You must use a different option to reset your password and once you've set one, you can use the "Update your Password Self-Service Profile" option to specify one.

PWM 5021: Your account is not eligible for activation

To enhance security, you can only activate or register your account once.  Log in with your username and password, or use the forgotten password option to access Password Self-Service.  If you were unable to complete activation and don't have forgotten password options set up, you will need to call the DoTS Service Center during regular business hours for assistance.

PWM 5023: Maximum login attempts for your userID have been exceeded. Try again later.

Password Self-Service has a lockout feature which is tied to Falcon accounts in our directory service and will lock the account for a period of 6 minutes.  Please wait 6 minutes for the lock to clear.

PWM 5024: Maximum login attempts for ip address have been exceeded.  Try again later.

Password Self-Service has protection features to prevent someone from attempting to brute force access a list of accounts from the same computer.  This lock will clear on its own after 30 minutes.  You can either wait for the lock to clear, or find a different computer to utilize the site from.

PWM 5034: Invalid Form ID

The web browser presented an invalid link.  Try clearing your web browser's cache and restarting it, or try a different web browser.

PWM 5063: A security violation has occurred.  Please try again later.

This error can happen if the password self-service session is invalid or expired, but your browser tries to use it anyway. To resolve it, you can use a different browser, quit and re-open the browser displaying the error, or start a private browsing/incongnito session.

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Details

Article ID: 2073
Created
Wed 7/30/14 11:40 AM
Modified
Thu 8/3/17 8:49 AM