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..." Environment: Microsoft Outlook Resolution: Your account has likely been flagged by Microsoft as being suspected of sending spam. Please contact DoTS.

can facilitate the procurement and installation of applications in the App Store. If you have one in mind, contact DoTS. Note the maker and website of the app in the request since many apps have similar names. If it is a paid app, provide a chargeback account number.

Issue: Files that I've opened before in recent document lists cannot be found or will not open.  Environment: Campus workstation, VPN, Cisco AnyConnect, FalconShare, network drives, off campus

Users & Groups. Select your user account, then Login Items at the top of the window Select the Add button below the list of items. Then select the Applications folder, then Displaylink Manager or Displaylink, then Add. The monitors should now be displaying correctly.

Issue: A newly hired faculty or staff member does not appear in the campus directory Environment: HRS appointment, Human Resource System, campus directory Resolution: Please ensure that the

Issue: My Duo fob is not working on one of my devices. The numbers are not looking right when I enter them. Environment: Multiple computers Resolution: The fob is probably not the issue

Issue: I stopped receiving push notifications on Duo Mobile. Environment: smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application Resolution: Do you have

Issue: After I enter my email address and password on the organization page when trying to log into Outlook, I'm not seeing the Duo notification on my phone. It has happened with other apps as well

Issue: I don't have my phone with me. How do I continue the login process? Environment: forgot phone, smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application

Issue: How can I continue the login process if my phone doesn't have access to the internet right now? Environment: smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app

Issue: I am unable to Duo authenticate into student employee applications on my smartphone. I receive an SSL error. Environment: Student employee, Duo, personal smartphone Resolution

Issue: When I am attempting to log in with Duo, I receive this error message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this

Issue: I'm logging into Web Clock and get this message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this issue, please contact the

Issue: I got a new phone (or I switched telephone carriers) and I need to change my Duo service to my new phone so I can continue to use Duo multi-factor authentication. Environment: new phone

Issue: I'm unable to download Duo Mobile to my Android phone. I get this error message: "Your device is incapable with this version." Environment: Android device including phone, tablet, etc