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Canvas: Zoom Error "Warning: User does not exist"

  1. Knowledge Base
  2. Teaching Technologies and Spaces
confirmed, an email is sent to your Outlook mailbox If you do not see the message in your inbox, check the junk folder Select Switch to the new account It will ask "Do you want

Microsoft Office 365: "Your message couldn't be delivered because you weren't recognized as a valid sender..."

  1. Knowledge Base
  2. Teaching Technologies and Spaces
..." Environment: Microsoft Outlook Resolution: Your account has likely been flagged by Microsoft as being suspected of sending spam. Please contact DoTS.

Software: Unable to install applications from the App Store

  1. Knowledge Base
  2. Equipment and Software
  3. Software
can facilitate the procurement and installation of applications in the App Store. If you have one in mind, contact DoTS. Note the maker and website of the app in the request since many apps have similar names. If it is a paid app, provide a chargeback account number.

University Computer: Files on Network Drives Not Available

  1. Knowledge Base
  2. Equipment and Software
  3. Equipment
Issue: Files that I've opened before in recent document lists cannot be found or will not open.  Environment: Campus workstation, VPN, Cisco AnyConnect, FalconShare, network drives, off campus

Duo Multi-Factor Authentication: Lost my phone

  1. Knowledge Base
  2. ID Badging and Security
  3. Duo and Okta
Delete your phone to help keep your account safe. ... Issue: I lost my phone. It actually might have been stolen. What do I do? Environment: lost phone, misplaced phone, stolen phone, smartphone, smart phone, mobile phone, mobile device, tablet, Duo