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University Mac: External Monitors Are Not Displaying

Users & Groups. Select your user account, then Login Items at the top of the window Select the Add button below the list of items. Then select the Applications folder, then Displaylink Manager or Displaylink, then Add. The monitors should now be displaying correctly.

University Computer: Files on Network Drives Not Available Off-Campus

Issue: Files that I've opened before in recent document lists cannot be found or will not open. Environment: Campus workstation, VPN, Cisco AnyConnect, FalconShare, network drives, off campus

Campus Directory: New Faculty/Staff Member Not Listed

Issue: A newly hired faculty or staff member does not appear in the campus directory Environment: HRS appointment, Human Resource System, campus directory Resolution: Please ensure that the

Duo Multi-Factor Authentication: Unable to Install Mobile App (Android)

Issue: I'm unable to download Duo Mobile to my Android phone. I get this error message: "Your device is incapable with this version." Environment: Android device including phone, tablet, etc

Duo Multi-Factor Authentication: Lost my phone

Delete your phone to help keep your account safe. ... Issue: I lost my phone. It actually might have been stolen. What do I do? Environment: lost phone, misplaced phone, stolen phone, smartphone, smart phone, mobile phone, mobile device, tablet, Duo

Duo Multi-Factor Authentication: Got a new phone or switched companies

Issue: I got a new phone (or I switched telephone carriers) and I need to change my Duo service to my new phone so I can continue to use Duo multi-factor authentication. Environment: new phone

Duo Multi-Factor Authentication: Fob code works on one computer but not another

Issue: My Duo fob is not working on one of my devices. The numbers are not looking right when I enter them. Environment: Multiple computers Resolution: The fob is probably not the issue

Duo: I'm not seeing the Duo notification on my phone when trying to log into Outlook

Issue: After I enter my email address and password on the organization page when trying to log into Outlook, I'm not seeing the Duo notification on my phone. It has happened with other apps as well

Duo Multi-Factor Authentication: Stopped receiving push notifications on my phone

Issue: I stopped receiving push notifications on Duo Mobile. Environment: smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application Resolution: Do you have

Duo Multi-Factor Authentication: Forgot my phone

Issue: I don't have my phone with me. How do I continue the login process? Environment: forgot phone, smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application

Duo Multi-Factor Authentication: Phone does not have internet connection

Issue: How can I continue the login process if my phone doesn't have access to the internet right now? Environment: smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app

Duo Multi-Factor Authentication: Unable to Authenticate

Issue: I am unable to Duo authenticate into student employee applications on my smartphone. I receive an SSL error. Environment: Student employee, Duo, personal smartphone Resolution

Duo Multi-Factor Authentication: "You do not have a sufficient Identity Assurance Level"

Issue: I'm logging into Web Clock and get this message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this issue, please contact the

Duo Multi-Factor Authentication: Identity Assurance Level (IAL) Error Message

Issue: When I am attempting to log in with Duo, I receive this error message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this