Cisco Jabber: Navigation

With the Jabber client installed, you can perform a lot of the essential services as your standard university Cisco desk phone. You can make and answer calls, check your voicemail, and even chat with other Jabber users from within the call (or not in a call).

General Settings

In the upper left corner of the application, select the circle with your first and last initials. Here you can set a status, view your personal profile, and adjust any applications settings. Within the settings option in the audio tab, you can ensure your microphone and speakers are working properly.


Below the settings icon is the contacts icon. This is where you can manage your primary contact list and search for individuals using the search bar. If you enter in a value, you get a list of people within our campus directory that match your search criteria. When the desired person's name appears in your search, you can add them as a contact, send them an instant message, or call them.


The third icon down is where all instant messaging is managed within the Jabber application. It shows your recent history of chats performed with other people on Jabber. Use the search bar here as you would for the search bar mentioned above (in contacts). It performs the same tasks here, where finding an individual allows you to call, message, or add them to your contacts.


Next is the Calls tab. Here is where your recent history of calls made and received are kept. If you have calls listed in this tab, you can hover over any recent call and perform a quick redial back to that person. This comes in handy if you've missed a call or want a quick and easy way to contact someone.


The meetings tab is integrated with your Microsoft Outlook calendar. Your upcoming meetings with their respective date/time slots are displayed when you select this tab. If you have a WebEx account, this section will also show a join icon over meetings that contain a WebEx meeting room. This allows you to quickly join a WebEx meeting within Jabber without needing to go into Microsoft Outlook.


The voicemail tab allows you to view your current voicemail inbox. At the top, to the right of the search bar, you can update your voicemail recording. This comes in handy when you are unable to update your voicemail at your desk phone. Below the record voicemail icon, you can select call voicemail to directly enter into your voicemail area in order to view messages, create new greetings, etc.

Hunt Groups

The Hunt Group icon on the left-hand side will appear only for those associated with a campus hunt group. Hunt Group is a term that designates a line shared by multiple people, such as department lines. Within this option, you can log in or out of the hunt group you are assigned to. If logged in, calls made to the hunt group extension will ring in your Jabber application; if logged out, calls will not ring in your Jabber application but will pass to the next available person logged into the hunt group.

911 Call Settings

Because Cisco Jabber has the ability to make phone calls, it therefore needs to have the proper emergency calling settings configured. If you were to place a 911 emergency call using the Jabber application, the software needs to know the correct location to dispatch emergency responders. This setting is required by all Cisco Jabber users to update appropriately and whenever necessary. When you select this icon, you are presented with your currently defined 911 response location. You can then update your location by selecting the Update Location box and entering in the necessary information. Once all information is entered, select Set Location. The system should then show whether the update was successful or not.

Note: Punctuation entered into any field results in an error message.


Article ID: 101951
Wed 3/18/20 1:21 PM
Fri 3/1/24 2:31 PM

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