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Knowledge Base

Categories (10)

Accounts and Passwords

Information about Falcon Accounts, guest Falcon Accounts, Password Self-Service, Falcon Dollars, etc.

Desktop Hardware and Support

Information about computer/tablet purchasing, office moves, hardware purchasing, equipment recycling, etc.

Email, Calendar and Storage

Information about Microsoft Office 365, email lists, shared email boxes, etc.

Instructional Support

Information about D2L, computer labs, technology enhanced classrooms (TECs), Camtasia Relay, Scantron, etc.

Network and Security

Information about the wireless network, FalconShare, university ID cards, etc.

Projects and Changes

Information about projects (new software/technologies) and changes (software/technologies already in use on campus).


Information on PaperCut, Adobe Creative Cloud, Wisconsin Integrated Software Catalog (WISC), etc.

Support Operations

Information about DoTS (hours, service center, etc.), service catalog, etc.

Telecommunication and Conferencing

Information about phones, voice mail, conferencing, television, emergency notification, two-way radios, etc.

Website Content and Design

Information about web development, CommonSpot, Marketplace, Qualtrics, etc.