Issue: My Macbook can't connect to the eduroam network after a password update. I receive repeated prompts to authenticate but these do not allow me to connect to eduroam.
Environment: personally-owned device, Apple, Macbook, wireless network, eduroam
Resolutions:
There are a few possible ways to fix this...
- Try standard troubleshooting processes (e.g. rebooting or forgetting the network and re-adding).
- Remove the ise-pol certificates from Keychain Access. The steps:
- Perform a spotlight search for "Keychain Access"
- Select Certificates from the left-side menu
- Remove the "ise-pol-01.servers.uwrf.edu" and "ise-pol-02.servers.uwrf.edu" certificates from the list
- Note: If your issue is with a university computer, contact DoTS because administrator rights are required to perform this step
- Reconnect to eduroam
- A pop-up appears letting you know that eduroam wants to add new certificates for "ise-pol.servers.uwrf.edu". Double check the certificate, then allow it to properly connect to eduroam.
- Remove the saved networks from the device. These are under under | Open Network Preferences... | Wi-Fi | Advanced.
- You need to unlock the Preference pane before selecting Advanced to remove networks.
- Check for configuration profiles with network settings. These are under | System Preferences | Profiles.
- If you don't see a Profiles pane in System Preferences on an unmanaged device, no configuration profiles are installed.