Support for computers and software applications past their useful life is limited. We realize that there are budget limitations to replace hardware and software.
Hardware Support
Computing devices that are over 5 years old may have issues with drivers, anti-virus software, patches, updates and may not be compatible with enterprise systems.
Systems that are determined to be a security risk are to be removed from service or removed from the network.*
Software Support
Once a manufacturer has identified that support will be ending for a particular product, we work with you to develop a replacement plan.
When hardware or software is determined end of life or is no longer supported by the vendor, DoTS offers only minimal support.
DoTS may recommend that replacement of hardware or software is the best course of action.
*Appeals/exceptions are only granted after working with DoTS and determining there is no other option available. These exceptions are only granted for special-use computers permanently connected directly to research or specialty equipment and there is no upgrade options for those devices.