Cisco IP Phone: 8841 Desk/Wall Phone

Placing a Call

Predial a Number

You can dial a number while your phone is on-hook (without hearing dial tone). This dialing action is called predial.

1. Enter a number using the keypad
2. Go off-hook using one of the following actions:

• Lift the handset
• Press Call
• Press Headset
• Press Speakerphone

Place a Call Using the Speakerphone

1. Press Speakerphone
2. Enter a number

Place a Call Using a Headset

1. Press New Call
2. Ensure the headset button is lit. If the headset button is not lit, press Headset
3. Enter a number

Release a Call and Start Another Call

When you are on an active call or dialing and want to release the call, the following actions occur:

• The active call ends
• The phone provides dial tone
• You can dial the new call

1. When you are on an active call, press End Call or while dialing, press Cancel
2. Enter the required number and press Call

Place a Call Directly to a Person's Voicemail

Press * before the extension.

Answer Calls

When you get a call, you see a notification window on the phone screen called a call toast. The call toast remains visible for a preset amount of time.

If an incoming call has been call forwarded from another phone, you may see additional information in the call toast to identify that the call has been forwarded.

Answer allows you to answer the oldest call that is available on all line appearances on your phone, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.

Answer the Oldest Call First

To answer the oldest incoming call first, press Answer.

Manage Calls

Decline a Call

Decline allows you to send an active or ringing call to your voicemail system or to a predetermined phone number. 

You can silence the incoming (ringing) call. Press Volume down once then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator).

1. To redirect an incoming (ringing) call while on another call, highlight the incoming call then press Decline. Otherwise, press Decline to redirect the current, active call.
2. To redirect an incoming call while not on a call, press Decline.
3. To redirect a held call, first resume the call and then press Decline.

Transfer a Call to Another Number

Transfer allows you to redirect a connected call from your phone to another number.

• You can redirect a single call to another number that you specify.
• You can connect two calls to each other without remaining on the line yourself.

1. Verify that you are on an active call (not on hold)
2. Press Transfer
3. Enter the transfer recipient’s phone number or press a speed-dial button
4. Wait for the recipient to answer or skip to Step 5 while the call is ringing
5. Press Transfer again

Toggle Between Calls Before Completing a Transfer

After you connect to the transfer recipient but before you transfer a call to this party, you can press Swap to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer.

1. Call a new conference participant but do not add the participant to the conference
2. Press Swap to toggle between the participant and the conference

Call Forward

Call Forward allows you to forward calls from any line on your phone to another number.

See Cisco IP Phone: Call Forwarding for more information on this feature.

Mute Phone

Mute allows you to block audio input for your handset, headset, and speakerphone so that you can hear other parties on the call but they cannot hear you.
Procedure

1. Press Mute to turn mute on.
2. Press Mute again to turn mute off.

Hold Calls

Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold. 

1. While on an active call, press Hold.

Swap Between Active and Held Calls

Use the line buttons to swap between held and connected calls.

If you have a held call and an active call, press the line button for the held call to resume that call and place the other call on hold automatically.

Put a Call on Hold by Answering a New Call

If you are already on a call and receive a new call, answering the new call puts the first call on hold automatically.

Press the flashing amber line button or press Answer to answer the ringing call.

Respond to a Hold Reversion Notification

Hold Reversion notifies you when a call is left on hold for over two minutes.

A Hold Reversion notification is similar to a new call notification and includes these cues:

• Single ring, repeating at intervals
• Flashing amber line button
• Flashing message indicator on the handset
• Visual notification on the phone screen

Press the flashing amber line button or Answer to resume the held call.

Determine If a Shared Line Is On Hold

If a call on a shared line has been put on hold remotely by another user, a pulsing red line button and the Hold icon are displayed.

Remote Hold

When you place a call on hold while using a shared line, the line button pulses green and the phone displays the Hold icon. When another phone places a call on hold, the line button pulses red and the phone displays the Remote Hold icon.

Call Park

Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from another phone (such as a phone at a coworker’s desk or in a conference room).

There are two ways you can park a call:

Park

Allows you to park an active call that you answered on your phone and retrieve it using another phone in the Cisco Unified Communications Manager system.

Directed Call Park

Allows you to park and retrieve an active call in two different ways:

• Assisted Directed Call Park: Allows you to park an active call using a feature button which your system administrator sets up as a speed-dial line.
  • With this type of directed call, you can monitor the status of the line (in-use or idle) using Line Status indicators.
• Manual Directed Call Park: Allows you to park an active call by transferring it to a Directed Call number, which your system administrator sets up.
  • You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your system administrator) and then dialing the Directed Call number you used to park the call.

Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but not both.

Park and Retrieve a Call Using Call Park

1. During a call, press Park and then hang up. Your phone displays the number where the system parked the call. The parked call is put on hold and you can press Resume to resume the call on your phone.
2. From any other Cisco IP Phone in your network, enter the number where the call is parked to retrieve the call.
3. If you do not retrieve the call within a certain amount of time (set by your system administrator), you receive an alert tone at which time you can:
   • Press Answer to answer the call on your phone.
   • Retrieve the call from another phone.

If you fail to retrieve or answer the call within a specified amount of time, the call is redirected to another destination (set up by your system administrator) such as voicemail. If the call gets redirected, it can no longer be retrieved by using Call Park.

View Phone Information

Phone Information allows you to view the following information which helps in troubleshooting a phone issue:

• Model Number
• IP Address
• Host Name
• Active Load
• Last Upgrade
• Active Server
• Stand-by-Server

Procedure

1. Press Applications .
2. Select Phone Information.
3. Press Exit to return to the Applications screen.

Note: You can press Show Detail to view the upgrade process during an upgrade.