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About Personal Greetings
For creating a temporary greeting during furlough, see the Alternate Greeting instructions.
The equivalent of an "out-of-office" message is the "alternate greeting" option.
You need to record it and then turn it on.
Cisco Unity Connection (Connection) allows you to record up to six personal greetings. You can turn on as many greetings as you want and you can specify how long you want the greetings to stay on. The six personal greetings and how they work are described below. Note that Connection plays the greetings that you turn on for the applicable situation while some greetings override other greetings when they are on.
Standard Greeting
This greeting plays by default or in other situations when no other greeting is on. By design, the standard greeting cannot be turned off.
Closed Greeting
The closed greeting is not used at UW-River Falls. This is used in a business setting when there is a defined work day. You can record the greeting but it will never be used by the system.
Alternate Greeting
Turn on this greeting for a specific time period when you want to provide information about special circumstances such as when you are on vacation. (For example, "I am out of the office until <date>.") When it is on, the alternate greeting overrides all other greetings. Your recorded name plays when users address messages to you and when callers look you up in the directory.
Tip: Connection may play a prompt to remind you that your alternate greeting is on after you sign in by phone.
Busy Greeting
Turn on this greeting when you want callers to know that you are on the phone. (For example, "I am currently on another line. Please leave a message.") When it is on, the busy greeting overrides the standard, closed, and internal greetings when your phone is busy.
Internal Greeting
Turn on this greeting when you want to provide information that co-workers might need to know. (For example, "I will be in conference room B until noon today.") When it is on, the internal greeting overrides the standard and closed greetings and plays only to callers within your organization when you do not answer your phone.
Holiday Greeting
This greeting is not used at UW-River Falls. This is used in a business setting when there is a defined holiday period. UWRF is a 24x7x365 operation and does not have all-encompassing holidays. You can record the greeting but it will never be used by the system. Use the alternate greeting instead.
Calling & Signing Into Voicemail System
- From your assigned university phone line or Jabber client, dial 3600.
- From off campus (e.g., from your cell phone) call 715.425.3600 and press [*] when the system answers. When prompted for your ID, use your 4 digit phone number assigned to you. Then follow the instructions to enter your voicemail PIN.
Recording Your Current Greeting
The following are the steps to follow to make a new recording for the greeting that Cisco Unity Connection is currently set to play.
Re-Recording Your Current Greeting by Using the Phone Keypad
- Call and sign into the voicemail system
- From desk phone, press the cassette tape icon
- From Jabber, dial 3600
- At the main menu, select option 4-Setup Options and then 1-Greetings.
- After Connection plays your current greeting, follow the prompts to re-record it.
To pause or resume recording, press [8]. To end recording, press [#].
Recording the greeting does not turn it on. Make sure you turn it on and off as you need.
Turning Your Alternate Greeting On or Off
When you turn on your alternate greeting, you can set a date and time for it to turn off or you can leave it on indefinitely.
Turning Your Alternate Greeting On or Off by Using the Phone Keypad
- Call and sign into the voicemail system
- From desk phone, press the cassette tape icon
- From Jabber, dial 3600
- At the Main menu, select option 4-Setup Options and then 1-Greetings.
- Press [#] to skip hearing your current greeting.
- Follow the prompts to turn your alternate greeting on or off.
- If you turned on your alternate greeting, follow the prompts to set when you want it turned off or to leave it on indefinitely.
Changing Greetings
When you turn on a personal greeting, you specify how long you want it available for use. Cisco Unity Connection plays the greeting in the applicable situation until the date and time that you specified and then the greeting is automatically turned off. For example, you can set your alternate greeting to stop playing on the day that you return from a vacation. You can also set a greeting to play indefinitely which may be useful when you turn on the busy greeting.
Connection plays a prerecorded greeting along with your recorded name (for example, "Sorry, <your name> is not available"). If you do not have a System Greeting recorded name, Connection uses text-to-speech to read your display name instead. When a greeting is on but not recorded, Connection plays a pre-recorded system greeting. You can turn off a greeting at any time. When a greeting is off, Connection no longer plays it though the recording is not erased.
If you record a personal greeting then set the greeting to use the system greeting, your recording is no longer available by phone. Record and enable a new personal greeting.
Changing a Greeting by Using the Phone Keypad
- Call and sign into the voicemail system
- From desk phone, press the cassette tape icon
- From Jabber, dial 3600
- At the Main menu, select option 4-Setup Options and then 1-Greetings.
- Connection plays your current greeting. You can press [#] to skip hearing it.
- Follow the prompts to select the greeting that you want to change and to make changes.
To pause or resume recording, press [8]. To end recording, press [#].
Changing a Shared/Department Greeting
Many departments like to frequently update their shared greeting. This cannot be done on your own; it requires working with DoTS. The steps:
- Contact DoTS where a ticket is created.
- DoTS sends you instructions to follow.
- You record the new greeting and upload the recorded greeting file to the ticket.
- DoTS imports the file into Cisco Unity and does some programming changes.
- DoTs sends you confirmation that the changes have been implemented.