Printing: PDF/Image file fails to print

Issue: I attempt to release a document at an MFD and the document appears to "vanish" (never prints). Sometimes I get these messages: "Print Job Rejected - Unsupported File Type" and "This job has automatically been canceled, and your account has not been charged."

Environment: Windows 10, Microsoft Edge, Microsoft Photos, PrintAnywhere


Printing from Windows 10 "modern" applications (such as Microsoft Edge, Microsoft Photos) is not currently supported by PrintAnywhere. When attempting to release a job printed from a "modern" application, the job will often appear to vanish and never print.

You may set the defaults on your workstation to a different application to prevent this issue from occurring.

Here are some recommended alternative applications. (These do not use the Windows 10 "modern" print drivers so they are compatible with PrintAnywhere.)

  • PDF Files: Adobe Acrobat DC, Adobe Reader DC, or Google Chrome (Available in Software Center
  • JPEG/PNG Files: Microsoft Paint (Installed on all Windows computers)


Article ID: 21015
Wed 12/7/16 10:15 AM
Fri 5/5/23 1:04 PM

Related Articles (3)

Many links to information about campus printing, MFDs, and PaperCut.
First page of PDF document is printing very small.
How to release print jobs on Konica Minolta Multifunction Devices (MFDs).