Troubleshooting: Clearing Browser Cache

PC Hide

Google Chrome

On your computer, open Google Chrome
At the top right, select the 3 dots
Select More tools, then Clear browsing data
At the top, choose a time range. To delete everything, select All time.
Check the box next to Cookies and other site data
Select Clear data
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Microsoft Edge

On your computer, open Microsoft Edge
At the top right, select the 3 dots
Select History
Select the 3 dots in the right corner of the new pop-up
Select Clear Browsing Data
Under Time Range, select All Time
Select Cookies and other site data
Select Clear Now
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Firefox

On your computer, open Firefox
At the top right, select the 3 bars
Select Options
In the menu, select Privacy & Security
Go to Cookies and Site Data
Select Clear Data
Check the box next to Cookies and Site Data
Select Clear, then Clear Now
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Mac Hide

Google Chrome

Open Google Chrome
On the top toolbar, select Chrome
In the menu, select More Tools
Select Clear Browsing Data
Select Cookies & Other Site Data
For time range, select All Time
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Safari

Open Safari
Select History on the top tool bar
In the drop-down menu, select Clear History
Open the time range drop-down and select All History
Select Clear History
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Firefox

Open Firefox
Select History in top tool bar
In the drop-down menu, select Clear Recent History
Open the time range drop-down and select Everything
Expand the Details section and check both Cookies and Cache
Select Clear Now
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Chrome OS Hide

Google Chrome

On your computer, open Google Chrome
At the top right, click More (Looks like 3 dots)
Hover over More Tools and select Clear browsing data
At the top, choose a time range. To delete everything, select Beginning of Time
Select the box next to Cookies and other site data
Click Clear Data
Wait for it to finish loading, once complete close out of the browser and reopen

iPad / iPhone Hide

Google Chrome

Open Google Chrome
At the top right, select the 3 dots
Select History
Select Clear Browsing Data
Make sure the options for Cookies and Site Data are checked
Select Clear Browsing Data
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Safari

Open the Settings app
SelectSafari
Select Clear History and Website Data
Select Clear History and Data
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Android Hide

Google Chrome

Open Google Chrome
At the top right, select the 3 dots
Select History
Select Clear Browsing Data
Set the time range to All Time
Make sure the option for Cookies and Site Data is checked
Select Clear Data
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Microsoft Edge

Open Microsoft Edge
At the top right, select the 3 dots
Select Settings
Scroll down and select Privacy and Security
Scroll to the bottom and select Clear Browsing Data
Make sure the option for Cookies and Site Data is checked
Select Clear
Wait for it to finish loading. Once complete, close out of the browser and reopen.

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