Troubleshooting: Clearing Browser Cache

PC

Google Chrome

On your computer, open Google Chrome
At the top right, select the 3 dots
Select Delete browsing data
At the top, choose a time range. To delete everything, select More and All time.
Check the box next to Cookies and other site data
Select Delete data
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Microsoft Edge

On your computer, open Microsoft Edge
At the top right, select the 3 dots
Select Delete browsing data
Under Time Range, select All Time
Select Cookies and other site data
Select Clear Now
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Firefox

On your computer, open Firefox
At the top right, select the 3 bars
Select History
Select Clear recent history
Select Cookies and site data
Select Clear
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Mac

Google Chrome

Open Google Chrome
On the top toolbar, select Chrome
In the menu, select More Tools
Select Clear Browsing Data
Select Cookies & Other Site Data
For time range, select All Time
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Safari

Open Safari
Select History on the top tool bar
In the drop-down menu, select Clear History
Open the time range drop-down and select All History
Select Clear History
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Firefox

Open Firefox
Select History in top tool bar
In the drop-down menu, select Clear Recent History
Open the time range drop-down and select Everything
Expand the Details section and check both Cookies and Cache
Select Clear Now
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Chrome OS

Google Chrome

Open Google Chrome
At the top right, select the 3 dots
Select Delete browsing data
At the top, choose a time range. To delete everything, select More and All time.
Check the box next to Cookies and other site data
Select Delete data
Wait for it to finish loading. Once complete, close out of the browser and reopen.

iPad/iPhone

Google Chrome

Open Google Chrome
At the top right, select the 3 dots
Select Delete browsing data
At the top, choose a time range. To delete everything, select More and All time.
Check the box next to Cookies and other site data
Select Delete data
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Safari

Open the Settings app
Select Safari
Select Clear History and Website Data
Select Clear History and Data
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Android

Google Chrome

Open Google Chrome
At the top right, select the 3 dots
Select Delete browsing data
At the top, choose a time range. To delete everything, select More and All time.
Check the box next to Cookies and other site data
Select Delete data
Wait for it to finish loading. Once complete, close out of the browser and reopen.

Microsoft Edge

Open Microsoft Edge
At the top right, select the 3 dots
Select Delete browsing data
Under Time Range, select All Time
Select Cookies and other site data
Select Clear Now
Wait for it to finish loading. Once complete, close out of the browser and reopen.

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