Print
Print:
Summary
Body
Details
Related Articles
Troubleshooting: Clearing Browser Cache
Summary
Steps for Windows, MacOS, ChromeOS, iOS, and Android.
Body
PC
Hide
Google Chrome
On your computer, open Google Chrome
At the top right, select the 3 dots
Select
More tools
, then
Clear browsing data
At the top, choose a time range. To delete everything, select
All time
.
Check the box next to
Cookies and other site data
Select
Clear
data
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Microsoft Edge
On your computer, open Microsoft Edge
At the top right, select the 3 dots
Select
History
Select the 3 dots in the right corner of the new pop-up
Select
Clear Browsing Data
Under
Time Range
, select
All Time
Select
Cookies and other site data
Select
Clear Now
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Firefox
On your computer, open Firefox
At the top right, select the 3 bars
Select
Options
In the menu, select
Privacy & Security
Go to
Cookies and Site Data
Select
Clear Data
Check the box next to
Cookies and Site Data
Select
Clear,
then
Clear Now
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Mac
Hide
Google Chrome
Open Google Chrome
On the top toolbar, select
Chrome
In the menu, select
More Tools
Select
Clear Browsing Data
Select
Cookies & Other Site Data
For
time range
, select
All Time
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Safari
Open Safari
Select
History
on the top tool bar
In the drop-down menu, select
Clear History
Open the
time range
drop-down and select
All History
Select
Clear History
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Firefox
Open Firefox
Select
History
in top tool bar
In the drop-down menu, select
Clear Recent History
Open the
time range
drop-down and select
Everything
Expand the
Details
section and check both
Cookies
and
Cache
Select
Clear Now
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Chrome OS
Hide
Google Chrome
On your computer, open Google Chrome
At the top right, click
More
(Looks like 3 dots)
Hover over
More Tools
and select
Clear browsing data
At the top, choose a time range. To delete everything, select
Beginning of Time
Select the box next to
Cookies and other site data
Click
Clear Data
Wait for it to finish loading, once complete close out of the browser and reopen
iPad / iPhone
Hide
Google Chrome
Open
Google Chrome
At the top right, select the 3 dots
Select
History
Select
Clear Browsing Data
Make sure the options for
Cookies
and
Site Data
are checked
Select
Clear Browsing Data
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Safari
Open the
Settings
app
Select
Safari
Select
Clear History and Website Data
Select
Clear History and Data
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Android
Hide
Google Chrome
Open Google Chrome
At the top right, select the 3 dots
Select
History
Select
Clear Browsing Data
Set the
time range
to
All Time
Make sure the option for
Cookies and Site Data
is checked
Select
Clear Data
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Microsoft Edge
Open Microsoft Edge
At the top right, select the 3 dots
Select
Settings
Scroll down and select
Privacy and Security
Scroll to the bottom and select
Clear Browsing Data
Make sure the option for
Cookies and Site Data
is checked
Select
Clear
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Details
Details
Article ID:
127028
Created
Tue 2/2/21 10:32 AM
Modified
Mon 5/13/24 1:25 PM
Related Articles
Related Articles (1)
General Troubleshooting Help
Help in resolving incidents.