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Troubleshooting: Clearing Browser Cache
Summary
Steps for Windows, MacOS, ChromeOS, iOS, and Android.
Body
PC
Google Chrome
On your computer, open Google Chrome
At the top right, select the 3 dots
Select
Delete browsing data
At the top, choose a time range. To delete everything, select
More
and
All time
.
Check the box next to
Cookies and other site data
Select
Delete
data
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Microsoft Edge
On your computer, open Microsoft Edge
At the top right, select the 3 dots
Select
Delete browsing data
Under
Time Range
, select
All Time
Select
Cookies and other site data
Select
Clear Now
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Firefox
On your computer, open Firefox
At the top right, select the 3 bars
Select
History
Select
Clear recent history
Select
Cookies and site data
Select
Clear
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Mac
Google Chrome
Open Google Chrome
On the top toolbar, select
Chrome
In the menu, select
More Tools
Select
Clear Browsing Data
Select
Cookies & Other Site Data
For
time range
, select
All Time
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Safari
Open Safari
Select
History
on the top tool bar
In the drop-down menu, select
Clear History
Open the
time range
drop-down and select
All History
Select
Clear History
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Firefox
Open Firefox
Select
History
in top tool bar
In the drop-down menu, select
Clear Recent History
Open the
time range
drop-down and select
Everything
Expand the
Details
section and check both
Cookies
and
Cache
Select
Clear Now
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Chrome OS
Google Chrome
Open Google Chrome
At the top right, select the 3 dots
Select
Delete browsing data
At the top, choose a time range. To delete everything, select
More
and
All time
.
Check the box next to
Cookies and other site data
Select
Delete
data
Wait for it to finish loading. Once complete, close out of the browser and reopen.
iPad/iPhone
Google Chrome
Open Google Chrome
At the top right, select the 3 dots
Select
Delete browsing data
At the top, choose a time range. To delete everything, select
More
and
All time
.
Check the box next to
Cookies and other site data
Select
Delete
data
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Safari
Open the
Settings
app
Select
Safari
Select
Clear History and Website Data
Select
Clear History and Data
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Android
Google Chrome
Open Google Chrome
At the top right, select the 3 dots
Select
Delete browsing data
At the top, choose a time range. To delete everything, select
More
and
All time
.
Check the box next to
Cookies and other site data
Select
Delete
data
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Microsoft Edge
Open Microsoft Edge
At the top right, select the 3 dots
Select
Delete browsing data
Under
Time Range
, select
All Time
Select
Cookies and other site data
Select
Clear Now
Wait for it to finish loading. Once complete, close out of the browser and reopen.
Details
Details
Article ID:
127028
Created
Tue 2/2/21 10:32 AM
Modified
Fri 12/5/25 2:50 PM
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