Falcon Account: "Password is incorrect" error

Issue: I changed my password while off campus, but was still on VPN. Now I cannot log into my UWRF computer, even though I have been able to use this new password before without any issues on many UWRF applications (VPN, Duo, Office 365, etc.). The error message I get is "Password is incorrect".

Environment: Accounts and Passwords, Falcon Account Access, Password changed using password.uwrf.edu, university-owned Windows laptop

Resolution: There are a number of troubleshooting steps that can be taken to resolve this issue:

  1. Try your previous password
  2. Ensure you are inputting your password correctly. This can be done by selecting 'show password'
    • Check if Caps Lock is on
  3. Reboot your computer. You can either restart your computer or completely shut the computer down before powering it back on.

If you have tried these steps and are still not able to log into your computer, you can try to log into VPN before logging into your computer. To do this, follow these steps:

  1. Ensure your computer is connected to the Internet, without an Internet connection, VPN will not work.
  2. Select the option to Switch User. In the bottom right-hand corner of the screen. Select the network sign-in icon.
  3. The Cisco AnyConnect Secure Mobility Client will launch. Follow the login procedure to log into the system.
    • When logging into the Cisco AnyConnect Secure Mobility Client, remember the hostname box should read "connect.uwrf.edu", the Group should be UWRF-DEVICE, and your username and password is your Falcon Account credentials.
  4. Once you have successfully connected to the VPN at the login screen, you will still need to log in with your Falcon Account ID and password as you normally would.

Details

Article ID: 109030
Created
Tue 6/2/20 8:54 AM
Modified
Tue 9/1/20 1:41 PM