Give it your best shot at categorizing:
Account Incident
Sometimes you can't access your account through no fault of your own. See more...
Classroom Incident
We work especially hard on this because we know it is aggravating having a room full of people waiting on broken technology. See more...
Hardware Incident
Non-classroom (see ↑) computer, phone, accessory, etc. not working? See more...
Network Incident
Is a wireless access point down (or something similar)? See more...
Security Incident
Anything from successful phishing attempts to non-functioning electronic doors. See more...
Software Incident
Software not functioning? See more...