Environment: Konica Minolta MFD, multi-function device, printer, copier, scanner, campus ID card
Issue: When attempting to log into a campus Konica Minolta MFD, the card reader beeps but the device does not log in. It remains on the "Username and Password" input screen.
Resolution: Power cycle the MFD. This is achieved by switching off the master power switch. This is a gray rocker switch on the right side of the device near the front. If the device still does not read your ID card, please contact DoTS for service.
Issue: After scanning your ID card the MFD displays a error message that says "Unknown card"
Resolution: There are a couple possible options that could cause this error:
- You just got a new ID card - the system needs may not have yet synced your new card to PaperCut, wait a little while and try again
- You are using an old ID card - Only one ID card can be active at once, please use your new ID card
- There is another card being picked up instead of your ID card - Sometime other cards or credentials will get picked up by the scanner. Try removing your ID from your wallet and scanning it individually