Examples for when to request a refund:
- Paper jam
- Print quality issues (caused by a printer malfunction)
- Mechanical malfunction
Examples for when not to request a refund:
- Printed the same document multiple times
- Printed the wrong document
- Printed one slide per page when you intended to print multiple slides to a page
- Printed not the way you expected (Formatting or learning the software you are using is not a malfunction of the printer)
- Printed to color when you intended to print to black and white, or printed in black & white when color was intended.
Requesting a Refund
- Log in to PaperCut or go directly to a list of your print jobs.
- Select Recent Print Jobs
- Select Request Refund under the Status column for the document you would like to have refunded. As you can see, you can request a refund only if the document has a status of Printed.
- The next page shows you details about the print job including the number of pages, cost, document name, and the printer you released the job to.
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- Select whether you would like a full refund or partial refund.
- Enter a reason for the refund request. Be as descriptive as possible.
- Select the Send button when complete.
- After sending, you will be brought back to the list of your recent print jobs. The status for the job you requested a refund for will now say Refund Pending.
- You will be notified via UWRF email when your refund request is approved or denied.
Technology Services staff review refund requests on a regular basis between the hours of 7:45 a.m. - 4:30 p.m. Monday through Friday.
For immediate assistance with a refund, contact Technology Services.